• Drive global product requirements definition, product planning and product design (including writing PRDs) of new reporting and insights features • Understand and lead analyses of the competitive environment, customers, and product metrics to determine the right set of reporting and insights features• Build roadmap and architect to high-skilled developer tasks, design, full application/system development lifecycle. • Document and introduce new features for internal users as training guides or screen recordings.• Work across multiple senior leadership/functional teams demonstrating experience in influencing, negotiating, and collaboration skills.• Translate features into roadmaps for execution by the engineering teams, and then collaborating with the engineering teams to ensure that the execution is in alignment with the desired technology outcomes, always Considering risk/priorities and trade-offs.• Conducts specific ad hoc analysis and provides insights to management on request.• Responsible for managing, onboarding supporting applications and cloud services platforms while working with cross-functional and global teams to solve complex technical problems and follow reported problems through to resolution.• Developed and assisted in creating Critical Success Factor/Key Performance Indicators for Mobile Platform also for interfacing applications.• Perform product validation for multiple applications and provide feedback to product design spanning multiple systems and technical reviews relating to new features and enhancements for new corporate IT initiatives.• • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data. • Managed and Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic. • Built the deployment planning document and did the production migration.

• Enacted as liaison between business and IT and performed requirement elicitation and analysis with using tool Caliber.• Worked on Change requests, while performing change management and its impact.• Good experience in stake holder analysis and make good relationship with them.• Coordinated UAT and other testing activities with having tool (ALM) experience. • Good experience in negotiation with business and IT, Good experience in defect management and manual testing.• Created artifacts i.e., BRD, FRD, Project Charter.• Scheduled workshop for the RWA (Risk Weighted asset) Model, discussed workflows and FSD for the model business rules for reporting purpose.• Designed and review of various documents including the Functional Specification Document (FSD), Software Requirement Specifications (SRS), Use Case Specifications, Data mapping document and verifying Requirement Traceability Matrix (RTM).• Conducted the JAD (Joint application development) session and the solution out of it.• Maintained the share-point portal for all project related documents i.e., Sign off email, FSD’s, CR’s (Change requests and Production change requests).• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.• Designed and deployed Custom tabs, Approval Processes and Auto-Response for automating business logic.• Configured various Reports and Dashboards for different user profiles based on the need in the organization• Served as a change agent with management to identify/remove unused profiles and custom coding dependency.• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.• Developed a plan to implement chatter, solutions, workflow approvals, dashboards, opportunity products and customized forecasting with revenue cycle reporting.

• Identifying the functional requirements & Non-Functional requirements from the Vision document provided by Product owners.• Identifying relevant stake holders or Actors associated with the project users from each department.• Helped the team in prioritizing and collaborating with them in achieving the target without delays. • Performed GAP analysis to find and identify the opportunities between ‘As-Is’ and ‘To-Be’ process.• Used JIRA to track the activities of the project’s activities and tracking the team’s activities and progress. • Worked on various other smaller components as part enhancing the claim processing to identify all the fields and process as expected. • Worked on various task orders, projects and enhancements allocated by the organization. • Collaborated extensively with stakeholders and various internal business teams as part of project scope meetings. • Worked on FACET systems for processing automated claims and payments.

• Analyzed the business modules and their impact on the current system.• Conducted brainstorming sessions within the team to generate ideas through which the billing processes for provider, member and broker payments can done more efficiently• Gathered requirements from the operations team to develop a robust billing process for accurate payments to the stakeholders • Followed the RUP model for creation of documentation to be used by the IT Team.• Created requirement specification documents based on interactions with the end users through JAD Sessions and analysis of their existent systems. • Created use cases, use case models, workflows, and system specification document using RUP methodology.• Analyzed the end-user requirements and their objectives to create requirement specification documents and use cases.• Assisted with building EDI 837 (I, D, P), 835, 277-U, 270/271, 276/277, 278, 820 and 834 transactions processing flow • Understood the business logic, designed requirements, and communicated them to the development teams.• Generated documentation and designed Use Cases• Maintained Traceability Matrix throughout the project.• Mentored end-users on Requirements Specifications techniques and Software Development Life Cycle.• Worked closely with the teach teams to determine technical parameters for EDI and other related processes including communication, security, and privacy.• Identified the ICD 9 to ICD 10 mapping process and established a To-Be process flow. • Created transaction sets requirement, usually with MS Excel, for transactions such as HIPAA 270/271, 276/277, 835, 837 (I, P, & D), 835 remittances and others.• Analyzed the requirements and formulated a test plan for functionality testing and integration testing of the application.• Involved in creating requirements that complied with HIPAA, HL7, and ANSI X12 format regulations to protect the privacy of the employees insured under any policy.