Krishnan Gangadhar Email & Phone Number

Charlotte, Nc

Strategy development and delivery enablement of global business & technology services.

Charlotte, North Carolina Area

Lead the business process engineering team that transforms the end-to-end commercial lending lifecycle to enhance client digital experience, improve process efficiency & effectiveness, leverage operational scale, standardize capabilities & build robust technology solutions. Lead the idenitification & assessment of opportunities to leverage intelligent automation solutions & emerging technologies to drive accelerated business process enhancement benefits in the lending lifecycle.

Charlotte, North Carolina Area

Advised banking & other financial services Senior Executives to achieve their strategic objectives and execute innovative solutions to solve problems in operations, technology, risk & compliance.• Led the design and implementation of a Robotic Process Automation (RPA) solution for rules-based payments processing of a Top 20 retirement services company.• Led implementation of 1st line of defense operational risk controls for transactional & accounting system reconciliations for the Institutional business of a Top 20 investment services company.• Managed the change initiative program for the data enrichment & remediation of wholesale client records for the BSA/AML risk management program of a Top 4 US bank.• Lead the firm’s Process and Performance Optimization Practice – develop delivery methods, tools and skillsets for solution offerings in Business Process Management (BPM) & Robotic Process Automation (RPA).

Charlotte, North Carolina Area

Lead Enterprise Quality Control and Credit Support Services for the company in the Chief Risk Officer’s leadership team; managed 250 employees.- Manage quality control planning, testing & reporting for consumer & commercial businesses - responsible for developing and executing QC program for retail, card, mortgage, treasury management & commercial credit businesses & products. - Manage key credit risk control functions including commercial loan closing services, client financial statement spreading & loan performance monitoring, consumer & commercial real estate appraisal management, field exam review and auto dealer site plan audit.

Charlotte, North Carolina Area

Key leadership roles:Head of Operations - BA Continuum global operations center – Led the fulfillment, operations & servicing of global markets, treasury, credit & banking products for institutional clients, middle-market companies & large corporations in the Americas, EMEA & Asia• Led a 3-fold expansion in 3 years delivering $100 million in labor-arbitrage cost savings• Led over 2700 employees at multiple sites with a budget of $50 million• Managed 120 process operations for 30 countries with transactions in 12 currencies• Consistently met or exceeded client service, quality, cost, risk, control, and business metrics• Instituted metrics-based goals, pervasive 6-sigma discipline & balanced risk-reward mindsetQC Executive, Mortgage Servicing:• Led pre-testing of the NMS Consumer Relief credits for a successful satisfaction review report (credit claimed: $8.9b)• Managed the assessment & testing of over 100 key controls aligned to high-risk processes in Proprietary & GSE Loan Modification, Flood, Fees, Escrow & Mortgage Insurance for adherence to NMS and CFPB standardsProgram Management- Global Markets Operations & Middle Office - Developed & executed a global location strategy for functions across all asset classes • Developed vision & multi-year strategy for an optimal location/function mix to deliver over $100 million in annualized savings and create global performance & contingency capabilities to enable lower cost structure & to support on-going business growth• Oversaw the successful completion of 130+ projects migrating over 800+ roles to lower cost locations & consolidating capabilitiesPayments Strategy Executive - Developed growth & acquisition strategy for payments businesses– SWOT analyses, vision development, business systems assessment, opportunity identification and initiative formulation.Card Supplier Management Executive - Managed ~$500 million budget & performance of vendors/service providers to meet key business & growth objectives

Greater New York City Area

Big 5 Management Consulting Firm - Led consulting projects for clients in Banking & Financial Services, Publishing, Telecom & Media, Chemicals, Pharmaceutical and Utilities industries - managed knowledge-based professionals for research, analysis, assessment & problem solution, and advised senior leaders of Fortune 500 companies on developing & executing business transformation & supply chain strategies, optimizing working capital management, and reducing direct & indirect costs.

Process Engineering Design, Process Controls, and Operations Management in Chemicals, Plastics, Pharmaceutical and Utilities industries

Nuclear Power industry - Design, Process & Operations Engineer

Mba, Strategy & Management

Master Of Science (Ms), Chemical Engineering

Bachelor Of Technology (B.Tech.), Chemical Engineering