Krishnanand P S Email & Phone Number

Pune Area, India

Had more than a year of downtime due to life-threatening health problems, but thankfully pulled through and landed a job at the Mob! Serious app development is a welcome change from the gaming industry and an exciting challenge, with lots of interesting new things to learn. Currently busy with REST API testing using Postman / Newman and learning automation testing using Java with RestAssured, Selenium, and Appium!Other tools used: Charles Web Debugging Proxy for network testing; JIRA for user stories and bug tracking; qTest for test management; HockeyApp for Android & iOS build delivery; Zeplin for app wireframes / mockups.

Noida Area, India

Helped management set up a new Mobile QA team by working with project owners to obtain and define design and requirements, translate and organise them into UI / Performance / Flow / Functional / Help & Instructional content / Platform related test cases, test runs and test suites; created build acceptance and approval criteria; and chose different generations and models of iOS and Android devices to ensure adequate test coverage, in order to test ported collections of existing Aristocrat games running on EGM's across the world to cross-platform slot games such as Aristocrat's "Heart of Vegas Real Casino Slots", available across iOS, Android, and Facebook.The majority of the testing was on multiple generations and models of iOS and Android smartphones and tablets; also tested standalone Flash versions of games before they were uploaded to Facebook; then performed compatibility and user acceptance testing on Facebook using multiple versions of browsers and Windows OS's running on VMware.Was promoted to Engineer II - Mobile effective 1st Jan 2015.Used TestRail for test management; JIRA for bug tracking; Alienbrain repository for sharing game design / testing documentation between developers, artists, and testers; SVN and Beyond Compare for comparing code between different versions of each game and verifying that changes were made according to bugs raised; Charles Web Debugging Proxy for network testing.

Noida Area, India

Spent the first 9 months testing standalone / standalone jackpot / linked jackpot / six-pack slot machine games to be released in casinos and hotels all over Australia and New Zealand. Testing was done on a stripped-down version of the actual Electronic Gaming Machine (referred to as 'the rig') that would eventually be shipped to customers. The OS was a custom distribution of Linux, and the game would need to be installed either on a hard disk connected to the rig, or on a compact flash card.Testing involved installation, either manual or via build server; configuring the game for the correct region / jurisdiction; checking game functionality such as connectivity to the machine control software over a serial connection and verifying responses to changes set by the operator; checking responses to different kinds of hardware and software interrupts; verifying game pays under different winning combinations and / or jackpots, and checking meters for consistent tracking; verifying help screen content according to the game design documents and jurisdictional legal requirements. Also had to do a bit of 'grey box' testing - modifying game code and .xml files to trigger certain outcomes and observing the results, to reduce testing time.Used Clarity PPM for project-related information; ClearQuest for bug tracking; SVN and Beyond Compare for comparing code between different versions of each game and verifying that changes were made according to bugs raised.

Hyderabad Area, India

Tested all genres of EA games on:- J2ME (Java based) Symbian, Blackberry, Windows Mobile handsets, 3 months- the BREW platform for CDMA phones from AT&T, ZTE, Sprint & T-Mobile, 6 months- iOS, using iPhones, iPod Touch, and iPads (1st gen onwards), one and a half years- iOS, Android, Windows Mobile and Kindle projects while in the Certification teamWas an acting test lead for the iOS team for more than 6 months. Took over 2 high profile projects (UMK3 and The Simpsons: Tapped Out - see list of projects below). Responsibilities included handling all test management and reporting as the first POC for the HYD studio, vetting bugs entered and mentoring new testers, coordinating testing efforts between multiple shifts in offices in different locations and time zones (EA London and later, EA Los Angeles) with weekly conference calls along with the QA Project Manager / Lead.After one month of handling The Simpsons: Tapped Out, I was chosen for the newly created Certification team, which would certify all projects on all platforms before release.The list of projects below is only a fraction of the full list, and are those which I've worked on for weeks or months at a time while part of the iOS team, usually from start to finish. After moving into Certification the turn around time for each project was between 2-4 days at the most; we were the final stage a project had to pass to be released into the market and therefore the focus was on user acceptance testing - especially the performance of network related / multiplayer features.Used DevTest and Excel for test management and reporting; Hades for SKU tracking; JIRA and DevTrack for bug tracking.

Cochin Area, India

Was promoted to a dual role of Trainer and Quality Analyst after spending 3 months as an agent making outbound sales and survey calls.As a Trainer:Conducted recruitment along with the Team Lead and Manager. Was responsible for training batches of 15-20 new employees: 2 weeks of Voice & Accent training (British / Neutral accent) and 2 weeks of Process training with mock sales calls and successful sales call recordings.As a Quality Analyst:Provided daily feedback for sales agents on the floor after listening to their live calls / call recordings and handled escalations when necessary, if the team lead was not available or on another call.Was the first POC for all clients with regards to validating and transferring payment information collected by agents; uploading sales recordings to their FTP; discussing and implementing changes required to campaign related processes and call scripts.Also led a team of 20 data entry operators for a 2 month project.

Cochin Area, India

Responsibilities:Making outbound sales and survey calls to the United Kingdom using automated diallers developed in-house. Number of calls per day ranged between 300-400 depending on the type of call.Worked mainly for telecom-related sales campaigns; cold calling leads who were on competitors' plans, assessing their current plan after finding out all relevant details, calculating whether there was any benefit for them to switch to the client service provider, and then collecting their payment details after convincing them to switch. Also worked on survey campaigns for market research.Was promoted after only 3 months (see above).

Bachelor’S Degree, Business/Commerce, General

I've attended the B.Com course at the Mahajaras campus for the full duration of three years, and written all the examinations. However.

Education record

Activities and Societies: Football, Volleyball, Music (learnt keyboard for a year, then drums for 5 years), and was one of the vocalists.