Manager, Editorial Services
Current• Lead and manage a team of editorial professionals, ensuring high-quality service delivery.• Oversee offshore editorial services, implementing workflow improvements for enhanced productivity and accuracy.• Collaborate with clients and stakeholders to define project requirements, timelines, and quality expectations.• Monitor team performance, conduct performance reviews, and provide feedback to improve skills.• Mentor and train team members on editorial best practices, style guides, and client-specific guidelines.• Forecast resource needs based on project pipelines and business growth projections.• Analyze editorial performance metrics to inform staffing needs, training gaps, and workflow adjustments.• Manage departmental budgets, ensuring cost-effective resource allocation while maintaining high editorial standards.• Track customer complaints and develop corrective action plans to improve client satisfaction.• Lead recruitment efforts for copyeditors, hiring both senior professionals and fresh talent.• Infuse Gen AI into copyediting and content writing processes to differentiate the company.