β I am an accomplished professional with over 13 years of experience in the international banking industry, specializing in customer relationship management, regulatory compliance, operations management, payroll administration, and AML (Anti-Money Laundering) expertise within the exchange industry. Throughout my career, I have consistently delivered exceptional results while ensuring adherence to legal and regulatory requirements.β In the area of customer relationship management, I have successfully built and maintained strong relationships with clients, providing personalized and efficient service to meet their banking needs. My ability to understand client requirements, anticipate their needs, and provide timely solutions has been instrumental in fostering long-term partnerships and driving customer satisfaction.β Regulatory compliance is a cornerstone of my expertise, and I have a comprehensive understanding of the complex regulatory landscape within the banking industry. I have developed and implemented robust compliance frameworks to ensure adherence to local and international regulations, including KYC (Know Your Customer), AML, and CFT (Combating the Financing of Terrorism) guidelines. Through my proactive approach, I have effectively minimized risk exposure and ensured compliance across all banking operations.β With a strong background in operations management, I have successfully led and optimized various banking processes, resulting in improved efficiency and cost reduction. I have a proven track record of implementing streamlined workflows, leveraging technology solutions, and enhancing operational performance. Additionally, my expertise in payroll administration has enabled me to effectively manage payroll processing, ensuring accuracy and compliance with local labor laws.If you are looking for a dynamic and accomplished International banking professional with a solid background in banking, customer relationship management, regulatory compliance, AML and operations management, I am ready to bring my expertise to your organization. Let's connect to discuss how my 13+ years of experience, payroll administration skills, and commitment to exceptional service can contribute to your success. Contact me today to explore how we can collaborate and drive growth together.
Self-Employed
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International BankingSelf-Employed 2022 - Present
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Branch ManagerCity Exchange Llc Apr 2017 - 2022Dubai, United Arab Emiratesπ²ππ πΉπππππππππππππππ ββ Responsible for growing customer base, customers and business relationships through internal and external marketing programs.β Responsible for Cash and Security Documents and also ensuring that the optimum cash balance is maintained at all times.β Ensure fast, courteous and efficient customer service by all Team members of the branch.β Responding to inquiries from AML Unit in a timely manner.β To ensure full compliance of AML/CFT as per CBUAE guidelines.β Responsible of monitoring overall branch performance, like (target v/s achievement, staff allocation & productivity, Training staffs, MIS reports, Income & Expenses etc.).β Preparing reports on target achievement of employees and sending the same to management. -
Assistant ManagerCity Exchange Llc Jan 2015 - Mar 2017Abu Dhabi Emirate, United Arab Emiratesπ²ππ πΉπππππππππππππππ ββ Managed financing activities and adhered to strict "Know Your Customer" procedures, ensuring compliance with regulatory requirements and maintaining the highest standards of integrity and transparency. β Handled the registration procedures for the Wage Protection System (WPS), providing assistance to clients in processing their salaries through the system. β Enforced a culture of fast, courteous, and efficient customer service among all team members of the branch. β Implemented training programs and protocols to enhance customer service skills and maintain consistent service excellence. β Safeguarded the confidentiality of system login credentials by implementing appropriate measures and reinforcing their importance among all branch staff. β Fostered a culture of data security and awareness to mitigate potential risks. β Maintained job rotation schedules, ensuring that all branch associates experienced various roles and responsibilities within the organization every six months. β Maintained accurate records of job rotations to facilitate talent development and cross-functional expertise. β Conducted regular evaluations of branch associates, ensuring their awareness of customer service standards, product knowledge, and ongoing activities. β Provided necessary support and guidance to improve performance and maintain high levels of professionalism. β Provided support and assistance to branch staff regarding operational functions, addressing queries, resolving issues, and streamlining processes. β Administered HR-related documentation, including employment contracts, adhering to established policies and procedures. Ensured accurate and timely completion of paperwork to maintain compliance and employee records.
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Customer Service RepresentativeCity Exchange Llc Jan 2010 - Dec 2015Dubai, United Arab Emiratesπ²ππ πΉπππππππππππππππ ββ Expertly handled bulk transactions involving local and foreign currencies, ensuring accurate and efficient exchange processes. β Demonstrated exceptional knowledge of currency rates and market trends to provide optimal customer service. β Prepared and processed various financial instruments, such as Demand Drafts, Telex Transfers, Western Union transfers, Xpress Money transactions, and Instant Cash applications. β Complied with and meticulously documented Anti-Money Laundering norms in strict accordance with the regulations set forth by the Central Bank of the UAE. β Maintained a comprehensive understanding of AML laws to uphold the highest standards of compliance and prevent fraudulent activities. β Managed the Wage Protection System (WPS) processing, effectively facilitating the salary disbursement process for clients. β Ensured timely and accurate processing of payroll transactions, prioritizing client satisfaction and compliance. β Prepared daily vouchers and meticulously posted accounting transactions, maintaining accurate financial records. β Fostered and maintained strong interpersonal relationships with existing and prospective customers, effectively promoting company products and services. Efficiently handled daily bank transactions, including cash and cheque handling. β Executed transactions with precision, ensuring accuracy in cash counting and adherence to banking protocols. β Provided exceptional assistance to customers in resolving grievances related to money transfers, account openings, and other financial services. β Prepared day-end reports summarizing daily activities and transactions, meticulously documenting key metrics and submitting them to the management. β Actively participated in continuous learning and training programs to enhance knowledge of financial products, customer service skills, and industry best practices.
Krishnan C N Education Details
Frequently Asked Questions about Krishnan C N
What company does Krishnan C N work for?
Krishnan C N works for Self-Employed
What is Krishnan C N's role at the current company?
Krishnan C N's current role is ππ§πππ«π§πππ’π¨π§ππ₯ πππ§π€π’π§π β¦ Customer Relationship Management β¦ Regulatory Compliance β¦ Operations Management β¦ 13+ Years Exp β¦ Payroll Administration β¦ Exchange Industry β¦ AML Specialist.
What schools did Krishnan C N attend?
Krishnan C N attended Acca, Ipa (The Institute Of Professional Accountants), Calicut University, Thenhipalem, Malapuram, The Zamorin's Guruvayurappan College - India, Zamorins, Chinmaya Vidyalaya.
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Krishnan N C
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