Krishnan S. Email & Phone Number

New York, Ny, Us

B2B GenAI based Stealth Startup focused on building Agentic AI, delivering contextual Intelligence and Insights to clients in Healthcare and Enterprise sectors.

New York, New York, Us

Brought in by the COO to build and reimagine a $900M strategic product portfolio platform and deliver a multi-year strategy for new business performance analytics products. Led a cross-functional team of 40 including product managers, designers, engineers, and external vendors to conduct market research and define the product vision, mission, and roadmap. Prioritized and accelerated the delivery of key features in collaboration with senior leadership. Aligned product offerings with business goals and customer needs. Oversaw the integration of GenAI technologies to drive insights and automate reporting, improving decision-making across the organization. Key Achievements:>Increased productivity 10x, redirected $300M to growth initiatives, and increased user adoption from 30% to 90% by implementing a product-centric approach and implementing a portfolio management system.>Achieved 100% transparency into a $900M portfolio, accelerated decision-making 5x, and reduced costs and time to market by integrating strategic and operational views with on-demand reporting. >Improved user experience 10X by leading customer discovery sessions, defining user journey maps, and interviewing 50+ stakeholders to gather insights.>Reduced planning cycle by 6 months and saved $6M annually by reengineering the strategic planning process >Increased revenue operating revenue from $3B to $3.5B, reduced operating costs from $150M to $135M, and generated 250K new leads by creating a centralized business analytics platform that enhanced data transparency.>Helped 2 team members achieve promotion while maintaining a 90% team retention rate.

A product consulting company offering services in Product strategy and delivery services. Advised early-stage companies on product-market fit, go-to-market (GTM) strategy, and competitive positioning to support fundraising and product growth. Conducted stakeholder interviews and user research to align product development with market needs, driving targeted customer engagement. Designed and implemented quality improvement initiatives for a retail client, focusing on process efficiency and customer satisfaction in the APAC region. Established a product operations center for a major healthcare client, optimizing resource allocation and reducing operational costs. Key Achievements:>Secured $1M in Venture Capital funding by advising a startup on market strategy, competitive analysis, and organizational model.>Scaled product quality 70% and increased revenue $12M for a major retail client by implementing a quality assurance process.>Reduced expenses $20M for a healthcare client by setting up an offshore product operations center.>Raised NPS from 6/10 to 9/10 within 6 months while supporting 2X revenue growth for a retail client.

Basel, Baselstadt, Ch

Managed a global team of 20 with 3 direct reports and a P&L of $2M. Directed global product operations for critical pharmaceutical applications, focusing on IT infrastructure, compliance, and risk management. Established 24/7 operations centers in the US, Switzerland, and India to monitor and manage compliance-critical infrastructure, ensuring consistent uptime and availability. Led a comprehensive cloud migration project to enhance scalability, reduce maintenance costs, and improve security for clinical trial applications.Key Achievements:>Cut infrastructure disruptions 50% by establishing a global operations center, reducing downtime. >Saved $4.5M annually by migrating critical applications to the cloud, resulting in 80% faster deployments.>Increased NPS from 6 to 9 within 6 months by enhancing IT support and proactively addressing service failures.

Hired by the CEO for one of the world's largest business process outsourcing companies with $16B in annual revenue. Served as a pivotal leader in the capacities of Head of Financial Products, spearheading the creation of specialized financial product solutions tailored for mid to small-sized businesses. Launched financial products delivering ERP, Payments, Payroll, Billing, and Receivables for global customers.Key Achievements:>Revived a stagnating ERP product with high customer churn by restructuring teams into agile, cross-functional units and adopting MVP-based releases, resulting in increase in NPS from 3 to 8, reduction in post-launch issues from 80% to under 10%, and improvement in CX by 2x.>Built a new payment system by crafting and executing a strategic product roadmap, forging partnerships with leading banks across the US, Canada, UK, and Asia, and integrating with multiple product lines , achieving $15M in annual revenues and saving $4M in manual processes. >Addressed collaboration gaps and misalignment with customer needs by instituting a “Continuous Exploration” strategy, integrating weekly customer feedback, and empowering teams to interact directly with customers, resulting in 3x improvements in quality releases, and fostered a culture of creative problem-solving.

Served as a management consultant, leading vital initiatives in technology transformation, core modernization, process improvement, delivery management, and advisory services.

Master'S Degree, Executive Technology Management

Artificial Intelligence: Implications For Business Strategy

Be, Computer Science

Education record