Krishnan Menon Email & Phone Number

New York, NY, US

• Spearheading Workplace Technology (IT End User Support Services) for entire Asia-Pacific region and responsiblefor technology upgrades, stakeholder management, and enhanced technology experience across region
• Driving operational efficiencies via automation, and using digital experience management tools like Nexthink
• Enabling self-help capabilities for global employee-base via knowledge articles, ServiceNow portal, by creatingtroubleshooting portal, etc.
• Enhancing employee experience with faster ticket fulfillment and bring operational efficiency by automating morethan 67% of Service Desk requests
• Driving Artificial Intelligence projects for internal stakeholders, detailed evaluation of Conversational AI bot for allsupport enabling functions
• Responsible for evaluation and implementation of DEX management tool ‘Nexthink’ which helps in proactivelyidentifying blind-spots in technology ecosystem and fix, thereby mitigating user impact before-hand

New York, NY, US

Mumbai, Maharashtra, IN

- IT Service Delivery & Service Desk Operations: Responsible for seamless delivery of IT services to Bank users. In-charge of Centralized IT Service Desk and IT End User Support (EUS). Join forces with various support teams to ensure maximum uptime of applications, network, servers, virtualization (Citrix/VMware), end user hardware such as desktops.

Mumbai, Maharashtra, IN

- IT Service Management: Accountable for Incident Management, Change Management, Release Management, Problem Management.- Process improvement and SOPs: Identify process improvement area, define proper control points in processes to overcome challenges. Ensure teams are trained on processes and 100% adherence in place.- SLA Compliance: Ensure SLA adherence.

Wayne, PA, US

Accountable for Managed IT Services (IMS / AMS) and the entire Project Lifecycle from a Support perspective, for Insurance segment.To be the ‘post sales’ primary point of contact for Insurance customers ensuring the maintenance of effective communication between SunGard and its customers.Manage team performance ensuring a high and consistent standard of.

Mumbai, IN

- Handling a team of 10 RIM engineers who manage customers under Managed Services 24*7 support from the Orient MSOC (Managed Services Operation Centre)- Carrying out POC (Proof of Concept) for prospective customers to demonstrate benefits of RIM Services.- Meeting the customers on frequent intervals and taking their feedback on the POC going on. - Project.

Mumbai, IN

- Responsible for delivery of all issues related to the support services.- Lead all support services in planning and negotiate the allocation of resources efficiently.- Direct supervision of services related to Network, Security, Microsoft & Citrix products.- Escalation point for other products such HP & IBM servers, desktops, laptops, printers, storage..

Bangalore, Karnataka, IN

• Projects Handled 1) Client: Procter & GambleSegment: FMCGRoles and responsibilities:
• Handling a team of 20 members, primarily based in Mumbai, while some outside Mumbai.
• Handle all Escalations on a one to one basis with customer related to services.
• Delivery and owning responsibility till satisfactory closure. Responsible for successful execution of SLA.
• Closely monitoring of open tasks.2) Client: EXL – AVIVASegment: InsuranceEXL Service is a leading BPO company running AVIVA’s Insurance & Life business processing unit. EXL’s IT facilities management program is run by.
• SLA & Vendor management

Master Of Business Administration - Mba

Bachelor'S Degree