Senior Manager, Salesforce Client Innovation Center
CurrentEnabled digital transformation for multiple clients in APAC and Europe, by designing and delivering innovative Sales and Contact Centre solutions using Salesforce.Responsible for project envisioning, project planning, staffing, sprint planning, facilitating daily scrum meetings, tracking, risk management, reporting, financials and operationsConducted design thinking workshops with clientCollaborated with client stakeholders ( VPs, Client PMs, BAs ), vendor teams and IBM leadership to understand the needs of the client, align with IBM goals and ensured project execution with a high level of client satisfactionTranslated roadmaps into manageable product backlog, worked with client on task prioritization, managed development and QA, drove acceptance testing and product/feature launchEnsured on-time delivery of projects with quality and within budgetEnsured the use of best practices and innovative methods to improve delivery