* Responsible for overseeing the company's overall strategic direction, planning and execution* Responsible for R&D for new customer solutions and proprietary solution initiatives* Responsible for leading offshore development center operations and services delivery* Responsible for leading iDeliver's pre-sales support and professional services* Assist in building collaterals and branding iDeliver

• Involved in design and implementation of the next generation Network Management System for Motorola CDMA 1X-EVDO Infrastructure using Java/J2EE with Oracle• Involved in designing and implementing software for monitoring and assessing the business impact and risk from the end-user perspective for the nation-wide CDMA Network Management System using HP OpenView TeMIP• Involved in Customer Care effort focusing on improving customer support and sharing Motorola CDMA 1X-EVDO Network Management System best practices to large scale telecommunications customers• Evaluated product security and suggested areas of improvement to meet corporate security standards• Participated in Customer Readiness Reviews and Acceptance Meetings for the software releases• Worked closely with the customer facing teams to pro-actively identify and resolve field issues, review customer cases to identify top customer problems and drive corrective actions• Created, verified and validated official documentation for the Network Management System before customer delivery• Identified product issues and champion their resolution. Provided advice and insights to the Motorola R&D teams regarding how to best implement solutions to frequently seen field issues to improve overall product quality.• Provided technical consultative leadership, direction and support to Motorola customer support teams to meet customer SLAs to improve overall customer satisfaction.

* Responsible for prototyping next generation Network Management System for the CDMA Network* Tested customer specific configurations in the labs prior to the software delivery* Led the deployment, system integration and feature demo efforts of the beta version product at a commercial site* Worked closely with the R&D teams for the commercialization of the product

* Responsible for handling and resolving high and low severity CDMA Network Management System field issues* Involved in Customer Care effort focusing on improving customer support and sharing Motorola CDMA Network Management System best practices* Provided on and off site support to internaltional Motorola CDMA Customer base for their Network Management Systems* Participated in Customer Readiness Reviews and Acceptance Meetings for the software releases* Negotiated Service Level Agreement with our customers* Responsible for managing, developing and publishing Product Bulletins for frequently occurring or any critical product issues* Responsible for providing product training to customer support engineers and other customer facing teams, developing and maintaining product troubleshooting document/debugging tools to improve team knowledge, efficiency and productivity

• Involved in design and implementation of the Network Management System for Motorola’s CDMA Cellular Infrastructure• Work involved Configuration Management of the CDMA Network Elements• Design involved Object Oriented Modeling and implementation using C++/CORBA/XML with Informix as Back-end database• Designed and implemented multi-threaded change audit application to make CDMA Network Management System more scalable, flexible and extendible for large cellular network* Developed several Perl and other shell scripts for various Network Management tasks

* Involved in design and implementation of the MIB (Management Information Base) software application for Motorola’s CDMA and PDC Cellular Infrastructure* Work involved Configuration Management of the CDMA Network Entities* Design and Implementation of new features for the Configuration Management application using C++, Informix database, Embedded SQL, Rational Rose, Clear Case, NMS Core software as middleware, Persistence Software and CORBA

* Responsible for revamping the existing software tool to make it platform independent* Developed several modules for existing tools using Visual C++* Designed and developed new user interfaces using Java Workshop

* Responsible for teaching Intro and Adv. C++ undergraduate level courses to a class of 20 students* Responsible for assisting students with assignments using Inheritance, Virtual Functions, Polymorphism, Exception Handling, Stream Input/Output, File Handling, Templates, Data Structures, Searching & Sorting algorithms, STL and Introduction to Java programming