While working at Sam’s Chicken , I developed strong skills in operational efficiency, food safetycompliance (HACCP), team leadership, customer service, and managing high-pressure situations in afast-paced environment, ensuring consistent quality and customer satisfaction.March 2024 - September 2024Gained familiarity with diverse food brands: Sam’s Chicken, Ministry of Chicken, Udi, Maple & Co.,Mr. Beast, Sobe Burger, Halo Burger.Efficiently took and processed customer orders, ensuring accuracy and satisfactionPrepared and packaged food items adhering to established standardsMaintained cleanliness and sanitation in dining areas, restrooms, and kitchen equipmentPrepared and cooked food items following recipes and proceduresSupervised and coordinated team members' activities during assigned shiftsTrained new team members on job duties, policies, and procedures

During my tenure as an Assistant Service Advisor, I developed skills in customer communication,operational efficiency, problem-solving, relationship building, and sales strategy, all contributing toenhanced customer satisfaction and business growthFebruary 2019 -August 2022Handled 50+ service inquiries weekly, streamlining appointment scheduling and vehicle dropoff/pickup coordination.Improved service efficiency by 20% through optimized scheduling and prompt communication withcustomers.Fostered strong customer relationships, contributing to a 15% increase in repeat business andcustomer loyalty.