Krishnaprasad Shaji Email and Phone Number
After graduating with a BTech in Mechanical Engineering from Calicut University, I pursued my passion for sales and marketing in various domains, including specialty lubricants, online education, and digital marketing. I have acquired multiple certifications in digital marketing, race car principles, and AWS cloud computing, demonstrating my eagerness to learn and adapt to new technologies and trends.Currently, I work as a Customer Service Advisor at Capita, where I provide excellent customer service and support to clients across different sectors. I use my attention to detail, problem-solving, and communication skills to handle complex queries and issues, ensuring customer satisfaction and retention. I also contribute to the development and improvement of the customer service processes and systems, enabling efficiency and quality. My goal is to leverage my diverse skills and experience to create value and impact for the organization and the customers.
Capita
View- Website:
- capita.com
- Employees:
- 20136
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Customer Service AdvisorCapita Sep 2022 - PresentDublin, County Dublin, IrelandEnsuring day-to-day service delivery targets are met, dealing with all queries and technical issues in a timely and professional manner through phonecalls,chat and emails .Documented customer queries and sales using web based applications like Amazon Workspaces, Salesforce CRM and Citrix and their troubleshooting.Achieved a 25% increase in annual sales revenue.Consistently exceeded quarterly sales targets by 15%.Maintained a 95%+ customer satisfaction rating. -
Store AssistantHouse Of Spice Limited Jun 2022 - Sep 2022Dublin City, County Dublin, IrelandEnsured high levels of customer satisfaction rates by understanding their needs and offering an outstanding customer experience.Resolved issues around the store, including administrative and technical tasks
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Territory ManagerMosil Lubricants Private Limited Feb 2020 - Aug 2021Bengaluru, Karnataka, India+ Sales and Marketing of Specialty lubricants for heavy industries, manufacturing, construction, automotive, precision engineering, marine, oil & gas etc.+ 40% increase in leads in 2020-2021 by implementing online and offline marketing strategies.+ Provide accurate monthly forecasting, including deal value, status, decision-makers and steps to close as well as Quarterly Territory Plans through Salesforce CRM -
Subject Matter ExpertChegg India Jan 2017 - Jan 2020Kochi, Kerala, India+ Subject Matter Expert - Mechanical Engineering for students in US+ Private tutoring for Mathematics and Physics. -
Independent Marketing ConsultantFreelance Nov 2016 - Jan 2020Kochi, Kerala, India+ Sales and marketing of bearings, industrial lubricants, pumps and valves from SKF, Kirloskar,Crompton Greaves,FAG,Fenner etc.+ Identify and close sales opportunities by cold calling, email marketing campaigns, and product demonstration.+ Experienced in objection handling, addressing customer complaints and product recommendations aligned to applications.
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Project EngineerJj Orthodontics - India May 2016 - Nov 2016Chalakkudy, Kerala, India+ Preparing, scheduling, coordinating, and monitoring of assigned engineering projects.+ Ensuring the project’s compliance with the applicable codes, practices, policies, performance standards, and specifications.+ Process control, and part design using Solidworks and Autocad.+ Assisted in the documentation process for ISO 13485 and CE of the company. -
Graduate Apprentice TraineeApollo Tyres Ltd Jan 2015 - Jan 2016Perambra ,Kerala, India+ Corrective and preventive maintenance of bearings , pipe fittings ,couplings ,pumps ,heat exchangers ,gearbox and dual extruders.+ Preparation of PM schedule and time-based maintenance activities of mixing, extrusion and calendaring using SAP
Krishnaprasad Shaji Education Details
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Calicut UniversityMechanical Engineering -
Sree Narayana Higher Secondary School90.75%
Frequently Asked Questions about Krishnaprasad Shaji
What company does Krishnaprasad Shaji work for?
Krishnaprasad Shaji works for Capita
What is Krishnaprasad Shaji's role at the current company?
Krishnaprasad Shaji's current role is Mechanical Engineer | Google IT Support Professional | AWS Certified Cloud Practitioner | Stamp 1G holder.
What schools did Krishnaprasad Shaji attend?
Krishnaprasad Shaji attended Calicut University, Sree Narayana Higher Secondary School.
Who are Krishnaprasad Shaji's colleagues?
Krishnaprasad Shaji's colleagues are Leah Heard, Pankaj Mundhada, Hitesh Rao, Kevin Padgham, Helen Chippendale, Joyce Stroud, Deborah Reid.
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