At SAP Labs, my accountabilities were to develop and maintain responsive web applications using React.js, prioritizing optimal performance and ensuring a seamless user experience. Collaborated closely with UX/UI designers and back-end developers to implement front-end solutions that met project requirements. Utilized state management libraries such as Redux to effectively manage the application state, ensuring a smooth and efficient data flow.Furthermore, I introduced automation testing using Cypress to enhance testing processes, improve code quality, and streamline development workflows. Implemented accessibility best practices to ensure inclusivity and a user-friendly experience for individuals with diverse needs, enhancing the overall usability of the web applications.As Scrum Master, roles required me to facilitate Agile methodologies, communication, collaboration, and team leadership to ensure successful project delivery and effective problem-solving.

As Technical Support Engineer, my focus was on managing complex issue resolution for technical support tickets, prioritizing issues and ensuring customer satisfaction. Collaborated with the engineering team to identify and resolve software bugs, improving product stability.Moreover, I developed and documented internal support processes, streamlined operations and knowledge transfer.

I contributed to projects i.e. created a conversational bot to help internal employees for answering customer queries. Worked on creating an account support runbook to standardize the process.My emphasis was on providing comprehensive account services for diverse research platforms like Web of Science Core Collection, JCR, Cortellis, Researcher Solutions (EndNote, Reference Manager), Scholar One Manuscripts, and Publons. Streamlined user experience and ensured accessibility for researchers, scientists, and professionals across various user groups. Facilitated smooth manuscript submission through Scholar One Manuscripts, empowering researchers, and institutions. Promoted researcher visibility and impact by supporting effective Publons platform usage.In addition, contributed to team development through on-the-job training and mentoring of new hires, fostering knowledge transfer and skill improvement.