Krishnaprasath K Email & Phone Number

Tamil Nadu, India

Chennai, Tamil Nadu, India

I am a versatile IT professional currently holding the designation of WordPress Designer at Vendasta Technology, where I actively contribute to production support tasks. With over 4.1 years of experience in Unix, Oracle, and job scheduling tools, I excel at troubleshooting application issues, managing system performance, and maintaining SLAs. My hands-on expertise in SQL, shell scripting, and ITIL processes has prepared me to transition seamlessly into a dedicated Production Support Engineer role. I am passionate about resolving critical issues and ensuring system reliability. I am currently seeking opportunities that allow me to leverage my production support skills while expanding my technical expertise.

As a WordPress Developer at Rattle Tech LLC, I extended my responsibilities beyond development into production support, ensuring the stability and performance of client-facing web applications.Key Responsibilities:1. Monitored the health and performance of web applications, resolving issues to ensure optimal functionality.2. Developed and optimized SQL queries for data analysis and troubleshooting.3. Managed incidents and escalations, resolving issues within SLA timelines.4. Collaborated with cross-functional teams to deploy updates and fixes using Jenkins.5. Conducted regular health checks, database optimizations, and performance tuning.6. Supported automated workflows and job scheduling to maintain backend process integrity.7. Created technical documentation to streamline workflows and support efficiency.

Coimbatore, Tamil Nadu, India

Monitored the company’s broadband service platform, identifying and resolving connectivity issues reported by users to ensure uninterrupted service delivery. Supported data analysis and reporting by executing SQL queries to extract and analyze customer and usage data for troubleshooting and performance optimization. Acted as the first point of contact for technical issues related to the company's broadband and phone services, ensuring timely resolution within SLA limits. Assisted in scheduling and monitoring routine maintenance jobs for backend systems, using manual and automated methods to ensure platform stability. Collaboration with Technical Teams: Worked closely with the product and IT teams to identify root causes of service disruptions and recommend solutions. Supported backend configurations of web applications integrated into the broadband services portal, ensuring seamless user experiences. Prepared documentation for common technical issues, resolutions, and periodic performance reports to improve team efficiency.