Skills & Attributes:• Experience in business continuity / operational resilience• Experience of participating in the response to crisis events• Knowledge of mass notification platforms and management• Excellent communication and people skills• Experience of working with multiple internal and external stakeholders• Ability to work as part of a virtual team across diverse geographies• Humanitarian Response / Station Emergency Response / External Partners &… Show more Skills & Attributes:• Experience in business continuity / operational resilience• Experience of participating in the response to crisis events• Knowledge of mass notification platforms and management• Excellent communication and people skills• Experience of working with multiple internal and external stakeholders• Ability to work as part of a virtual team across diverse geographies• Humanitarian Response / Station Emergency Response / External Partners & Agencies Responsibilities:• Build and maintain effective relationships with key stakeholders to ensure that plans and processes are consistent and integrated across all geographies and regions• Maintain firm-wide templates, operating procedures and protocols, ensuring that all supporting framework documentation remains current and fully operational• Support the delivery of incident management exercises and awareness events, ensuring that incident management teams are prepared to respond to crisis events. Provide subject matter expertise on incident response procedures as required.• Drive continuous improvement of response processes and culture; ensure that learnings from crisis events and exercises are captured and incorporated into the incident management framework.• Maintain the global emergency notification system, ensuring the effectiveness of data transfer processes, group structures and role / group profiles. • Keep abreast of emerging risks and highlight opportunities further enhance the effectiveness of the incident management framework / Corporate Response• Provide support during crisis events, ensuring appropriate reporting, tracking and closure of issues• Operate as an integral part of the Incident Business Continuity and Incident Management team and input to wider Corporate Response activities as required Show less

Responsible for monitoring, receiving, communicating and updating critical systems and items of information, ensuring the accuracy and integrity of operational and customer service data for the ACC, team members, flight crews, customers, and providing support during times of Winter Operations.Utilising all available and future communication and media channels to ensure timely, accurate and relevant information is shared including VHF, ACARS, IDAHO, AOP2, Ultra Figaro, Gate Manager… Show more Responsible for monitoring, receiving, communicating and updating critical systems and items of information, ensuring the accuracy and integrity of operational and customer service data for the ACC, team members, flight crews, customers, and providing support during times of Winter Operations.Utilising all available and future communication and media channels to ensure timely, accurate and relevant information is shared including VHF, ACARS, IDAHO, AOP2, Ultra Figaro, Gate Manager, FICO, FLY, SMS, BA Messaging, Yammer and social media including Twitter.Daily interaction with ACC Customer Punctuality Manager, ACC Stand Coordinator, ACC stakeholders BA AOM, all LHR operational teams and HAL, ATC, NATS, HOEC and 3rd Party Suppliers. Show less

Heathrow Airport Limited (HAL) - Representing British Airways within Airport Operational Command (APOC).Managing Key Stakeholder relationships that include:HAL APOC Leadership teamThe Met OfficeNATS UK Border ForceHAL SecurityHAL Passenger Management ServicesHAL Campus SecurityHAL Social MediaHAL ITOCHAL EngineeringHAL Landside OperationsHAL Airport Control DeskHAL Baggage ServicesHAL Disruption Management teams HAL… Show more Heathrow Airport Limited (HAL) - Representing British Airways within Airport Operational Command (APOC).Managing Key Stakeholder relationships that include:HAL APOC Leadership teamThe Met OfficeNATS UK Border ForceHAL SecurityHAL Passenger Management ServicesHAL Campus SecurityHAL Social MediaHAL ITOCHAL EngineeringHAL Landside OperationsHAL Airport Control DeskHAL Baggage ServicesHAL Disruption Management teams HAL Tactical Integrated PlannersBA Global OperationsBA Terminal 5 Lead Customer Service Management and Airport Operation Management teamsBA Terminal 3 Lead Operation Management teamsAssist in Collaborative decision making and Facilitating better situational awareness between BA Terminal Management teams, BA Global Operations and HAL APOC Key Stakeholders.Managing Bronze, Silver and Gold level disruption status across the three major control centres, Engineering Operation Control Centre (EOCC), Network Operation Control Centre (NOCC) and Airport Operation Centre (AOC).Author - BA APOC Representative User Guide IDaho/Fidsmon project Skype project Business Resilience BCP/Clearview project Show less

Heathrow Terminal 3 Airside and Landside Ground OperationsIntegrated Ramp Services (Under Wing)Baggage and Logistics Teams (incl Ultra and Vibes)Head of Stand (incl OOG, OGD, IRS, ADM)Customer Service (incl RTAD, OOG)Baggage Automation (incl Ultra / Vibes)HAL Airfield Driving Permit (ADP)

This is voluntary role, and Its a great way of sharing knowledge and experience as well as developing others. This role is all about guidance and helping the entrepreneur to achieve their goals, realise their potential, understand problems, identify solutions and implement their plans.

This is voluntary role. and Its a great way of sharing knowledge and experience as well as developing others. This role is all about guidance and helping the entrepreneur to achieve their goals, realise their potential, understand problems, identify solutions and implement their plans.

Responsible for enhancing the Passenger experience at key passenger touch points, as well as working directly with a number of Airlines, Key Stakeholders and HAL across the terminalsA leader of Passenger Service focused team at Heathrow. A clear thinker who is able to see and implement clear processes that deliver operational success, financial reporting and engagement from teams.OmniServ Limited is the European Division of AirServ Corporation, the aviation vertical of ABM… Show more Responsible for enhancing the Passenger experience at key passenger touch points, as well as working directly with a number of Airlines, Key Stakeholders and HAL across the terminalsA leader of Passenger Service focused team at Heathrow. A clear thinker who is able to see and implement clear processes that deliver operational success, financial reporting and engagement from teams.OmniServ Limited is the European Division of AirServ Corporation, the aviation vertical of ABM Industries (NYSE listed).OmniServ provide a range of services to 100 plus airports globally, including the top 30 airports within the USA and 15 airports within the UK. OmniServ Passenger Services include:PRM (Passengers with Reduced Mobility)Ambassador (Passenger Host Services)VIP Check in Assistance and Buggy ServicePreparation & Security ComplianceAutomated Ticket Presentation (ATP)Check In ManagementFast Track & Flight ConnectionsPorterage ServicePassport & Immigration (E-Gates)Track TransitMeet & Greet Reason for leaving: Career change within Heathrow Show less

Manage Vehicle Preparation Team for sold and stock cars at high volume BMW and MINI Retailer in W.London, including petrol, diesel, hybrid and electric vehicles. Working with the following departments:Sales Support, Sales Admin, Service Workshops, Bodyshop, Parts, ShowroomPDI, Plates, Trackstar, Valeting, G3, Safety Check, MOT, Alloys, Vehicle Assessments, Repairs, Accessories.IVS, Kerridge, TrakaVehicle Assessments, Repairs, Accessories.BMW + MINI Sales Web… Show more Manage Vehicle Preparation Team for sold and stock cars at high volume BMW and MINI Retailer in W.London, including petrol, diesel, hybrid and electric vehicles. Working with the following departments:Sales Support, Sales Admin, Service Workshops, Bodyshop, Parts, ShowroomPDI, Plates, Trackstar, Valeting, G3, Safety Check, MOT, Alloys, Vehicle Assessments, Repairs, Accessories.IVS, Kerridge, TrakaVehicle Assessments, Repairs, Accessories.BMW + MINI Sales Web Portals.Reason for leaving: Business Restructuring Show less

5 Years Shopping Centre Management / Retail Operations experience.VIP Customer Services and Operations Management at £1.7 billion Global flagship. Westfield London set a new standard for shopping centres across UK, Europe, Australia, New Zealand and US.Valet Parking Service, VIP Customer Services, B2B Sales of Long Term Secure Parking Clients, Car Valeting Services, Valet Lounge, Premium Services Packages and Luxury Designer Brand Shopping.Team Manager/Leader Selection… Show more 5 Years Shopping Centre Management / Retail Operations experience.VIP Customer Services and Operations Management at £1.7 billion Global flagship. Westfield London set a new standard for shopping centres across UK, Europe, Australia, New Zealand and US.Valet Parking Service, VIP Customer Services, B2B Sales of Long Term Secure Parking Clients, Car Valeting Services, Valet Lounge, Premium Services Packages and Luxury Designer Brand Shopping.Team Manager/Leader Selection, Training, Development, Coaching. P&L Management, HR Management, Concierge and Valet Project ManagementReason for leaving: To purchase a franchise business Show less

Customer InSight Applications - AnalyticsCutting Edge of Voice of the Customer Technology - SEAMSWhile the importance of collecting and reporting on customer feedback is taken for granted, it is fundamental that the business drives the right actions from the customer feedback and ensures these not only resolve the identified issues but ensures the business learns and improves their customer processes.Our software SEAMS (SynGro Enterprise Advocacy Management System)… Show more Customer InSight Applications - AnalyticsCutting Edge of Voice of the Customer Technology - SEAMSWhile the importance of collecting and reporting on customer feedback is taken for granted, it is fundamental that the business drives the right actions from the customer feedback and ensures these not only resolve the identified issues but ensures the business learns and improves their customer processes.Our software SEAMS (SynGro Enterprise Advocacy Management System) enables Global companies to collect their customer feedback across any channel( such as SMS, web, call centre) in any language and combine with key operational information in real-time to drive the right actions to improve customer satisfaction and ultimately retention and profitability. Show less

As a leader in the eProcurement / Spend Management space we have been able to offer effective cost containment and automated procurement solutions to over 40, 000 users to save money and increase efficiency dramatically.The award-winning technology automates the full procurement cycle and streamlines the purchase-to-pay process while providing complete visibility of transaction life-cycles. The technology provides detailed views of budgets and cost pipelines, enabling commercially… Show more As a leader in the eProcurement / Spend Management space we have been able to offer effective cost containment and automated procurement solutions to over 40, 000 users to save money and increase efficiency dramatically.The award-winning technology automates the full procurement cycle and streamlines the purchase-to-pay process while providing complete visibility of transaction life-cycles. The technology provides detailed views of budgets and cost pipelines, enabling commercially competent decisions to be made prior to committing to spend. Show less

Strategic Hardware, Software and Service sales to Broadcast and Post Production Media business customers in UK, Europe, Middle-east, Africa and Russia.

IT & Business Consulting Services.

Microsoft CRM, Financial & Manufacturing Software. Siebel CRM.