Shilpa D Email & Phone Number

Virginia, United States

• Experience with Design of Service Cloud, Sales Cloud with web-to-lead, Web-to case, Email-to-case.• Live Agent Configuration, Created and Assign Live Agent Skills, Chat Buttons for live Agent.• Used the sandbox for testing and migrated the code to the deployment instance after testing.• Developing Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic.• Integrated salesforce data with external systems by writing salesforce REST Web Services for Inbound• Classes and used Http Request methods to call external applications SOAP API, REST API endpoint and Apex Callouts and call-in services.• Experience in deploying salesforce components across various sandbox and production instances using various migration methods/tools such as Change sets.• Working on Identity Standards and Protocols, SAML Protocol, AUTH 2.0 Protocol, Open ID Connect Protocol. Single sign-on, connected apps, single sign-on for community portal authentication using Okta.• Proficient in working with JIRA and confluence.• To Improve & Extend business processes and integrated data to partners and employees. We are working on community cloud.

Texas, United States

· Create and develop customized reports and dashboards for users at all levels of the organization· Create and maintain system documentation for fields, processes, and workflows.· Create profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building.· Work with team members to identify project tasks, estimated work effort and timelines; escalate any changes to project scope.· Building Complex and Reusable Components in Vlocity.· Providing support for the day-to-day management of Salesforce.com· Created custom objects, workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.· Performs routine Salesforce data management/cleanup tasks.· Worked on Territory Mapping to align accounts to respective executives.· Well versed with migration of Vlocity components using Data Packs and manage connected Orgs.· Created permission sets to give field access to few users in the same profile.· Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items.· Work with custom workflow, notifications, approval processes, and Lightning Process Builder· Created Visualforce page to capture the primary contact of Opportunity Contact Role

Hyderabad, Telangana, India

· Implemented the business process using Sales Cloud which utilizes standard objects like Account, Campaign, Products, Contracts, etc.· Configured the Salesforce.com as per the business requirement using Workflow Rules, Process Builder and Validation Rules.· Created business and functional requirement documents using the tools like JIRA and Confluence.· Followed Agile Scrum methodology that included weekly Sprints and stand-up meetings.· Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.· Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.· Responsible for activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.· Experience in implementing various advanced fields like Pick lists, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules for automated alerts, field updates & Email generation according to application requirements· Experience in implementing Field Level Security, Object Level Security and Record Level Securities – OWD, Sharing Setting and Manual Sharing.

Hyderabad, Telangana, India

· Closely worked with Business Team and SalesForce.com consultants while implementing the solutions for the needs of organization.· Worked as a lightning Consultant and performed the roles of Salesforce.com Administrator and Developer in the organization.· Developed APEX Classes, Visual force pages and APEX Triggers to develop the custom functionality as per the requirements.· Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads (prospects), Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.· Developed Lightning Components to replace the deprecated S-Controls and some Visualforce pages.· Developed Custom Sales Path on Account Object for Salesforce Lightning users.· Migrated the Existing Classic Visualforce Pages to Lightning by Developing Lightning Components and Implementing SLDS accordingly.· Created Global Actions and Quick Actions in replacement to existing S-Controls.· Worked with Bamboo, Sonar, Crucible, JIRA, SVN.· Used field level security along with page layouts to manage access to certain fields in the Lightning App Builder.· Implemented pick lists, dependent pick lists, lookup, Master detail relationships and formula fields to the custom objects.· Involved in deploying applications from Sandbox to Production.

Hyderabad, Telangana, India

· Developed and managed complex workflows, approvals, validation rules, assignment rules.· Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.· Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities and other custom objects using Data Loader and Import Wizard.· Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.· Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.· Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.· Created custom buttons and links on Account and Relationship Group object for generating auto Reports.· Supported internal and External Audits on apps and user access to functions and tools, and business processes.· Implemented the “Knowledge one” feature in Salesforce. With this Sales Reps can view the knowledge articles and solve them with very less turnaround time.

Master'S Degree, Computers And Information Science

Bachelor'S Degree, Electrical And Electronics Engineering