• Processing purchase orders for the clients for both online and on-site customers• Contribute to a great team culture and team management.• Be the conduit between the customer service teams and order fulfilment sites.• Build strong relationships with all internal stakeholders such as account managers and localstores.• Support accurate orders for company’s account management teams• Work with CRM system stakeholders to ensure all interactions are delivered through this systemto become one point for the customers.• Listen and action customer feedback to improve overall customer service experience whilstsupporting the relationship and retention of customer base.• Maintain and the keep the stock up to date.

• Front office reception duties including greeting customers • Supporting project managers to meet their clients’ needs including producing professional reports, proposals and tenders• Communicating, and maintaining relationships with internal and external stakeholders;• Taking calls and fielding enquiries• General office tasks such as data entry, filing, raising purchase orders.• Setting up administration processes and procedures

• Provide support and advice based on the interpretation of relevant policies and guidelines, on a range of matters to academic and professional staff and students, ensuring compliance in areas of responsibility.• Undertake and coordinate the financial and operational requirements of the AAPP, including transaction processing and approval, monitoring and controlling expenditure against available funds as required.• Under the supervision of the Business Manager, undertake people management transactional activities, including staff and honorary appointments, leave management, position variations and offboarding, working closely with a variety of stakeholders.• Organise and coordinate project activities including planning and co-ordinating seminars, workshops and conferences, liaising with key stakeholders as required.• Prepare and distribute invites, agendas and minutes for meetings and committees, and coordinate room bookings and catering for events as required.