Krishneel Rajnesh Prasad Email & Phone Number

Central, Fiji

Responsible to ensure the uptime and reliability of Cloud hosted solutions while designing and implementing projects tailored to meet customers business needs.Responsibilities includes data center infrastructure, servers, networking, backups, disaster recovery, virtualization, identity, and access management, as well as cloud services. Manage IT infrastructure, platforms, and cloud services to meet industry standards and best practices. Provide excellent customer service to all customers

Fiji

Operate as the Senior Technologist within the Business, entrepreneurial lead successful execution and delivery of Digicel Business Strategy ensuring delivery of business outcomes both commercially and Technically are met. Oversee the Project Delivery. Motivate Teams to be better and drive Business goals. Provide Technical leadership and work with other senior members to meet Business operational Strategies. Ensure ICT Services are well Launched, managed and achieved. Manage KPI of core ICT… Show more Operate as the Senior Technologist within the Business, entrepreneurial lead successful execution and delivery of Digicel Business Strategy ensuring delivery of business outcomes both commercially and Technically are met. Oversee the Project Delivery. Motivate Teams to be better and drive Business goals. Provide Technical leadership and work with other senior members to meet Business operational Strategies. Ensure ICT Services are well Launched, managed and achieved. Manage KPI of core ICT Network and L2/L3 SLA deliveries. Show less

Fiji

There are so many Backup software out in the Market. Here at Digicel Fiji, we are using StorageCraft's ShadowProtect - MSP. Recover files and folders in minutes. Restore failed servers. Use patented VirtualBoot technology to instantly boot a backup image into a virtual machine. Backup Physical and virtual Machines. Inline with Tools Such as ImageManager, ShadowControl and Replication we get transparent report on every backup thats happening. StorageCraft arsenal Contains Solutions to every… Show more There are so many Backup software out in the Market. Here at Digicel Fiji, we are using StorageCraft's ShadowProtect - MSP. Recover files and folders in minutes. Restore failed servers. Use patented VirtualBoot technology to instantly boot a backup image into a virtual machine. Backup Physical and virtual Machines. Inline with Tools Such as ImageManager, ShadowControl and Replication we get transparent report on every backup thats happening. StorageCraft arsenal Contains Solutions to every Business Needs and quite Competitive and better than some leading names in the Market. Show less

Fiji

Managing employer’s client relationships, as well as developing new business from existing clients. Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Answering client queries and identify new business opportunities among existing customers. Liaise with cross-functional internal teams (including Customer Service, Networking, Logistics, Finance and Product Development departments) to improve the entire customer… Show more Managing employer’s client relationships, as well as developing new business from existing clients. Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Answering client queries and identify new business opportunities among existing customers. Liaise with cross-functional internal teams (including Customer Service, Networking, Logistics, Finance and Product Development departments) to improve the entire customer experience. Show less

68 Gordon Street Suva

As I.T Parts Administrator, I was responsible for ordering and provisioning spare parts, materials and supplies used in the daily operation of the ICT Division and also managing Parts SLA Customers. I was responsible for the administration of inventory records, requisitions, purchase orders and documentation for stock on hand. Evaluate vendors for best cost and services. Organize, maintain and evaluate appropriate inventory levels to prevent out of stock events while operating in an effective… Show more As I.T Parts Administrator, I was responsible for ordering and provisioning spare parts, materials and supplies used in the daily operation of the ICT Division and also managing Parts SLA Customers. I was responsible for the administration of inventory records, requisitions, purchase orders and documentation for stock on hand. Evaluate vendors for best cost and services. Organize, maintain and evaluate appropriate inventory levels to prevent out of stock events while operating in an effective and efficient manner. Track all parts/material issued or removed from stock to maintain inventory levels and correctly identify and record associated financial information Maintain high standards of professional conduct in relationships with suppliers. As a I.T Warranty administrator, I reviewed claims for parts and equipment and determined which ones are covered by warranties. I then enter the items into relevant Service Provider Portal, submit the requests for fulfillment and maintain databases of all customers and the warranty parts needed. I call customers to obtain additional information on warranty requests. Other key responsibilities included coordinating the ordering and shipping of all parts, collecting payments for partial warranties and training employees in the warranty department. The best part was liaising with key contact and managing relationship between the dealership, customers and the manufacturer. Fully understanding the manufacturer`s policies and procedures in order to manage customer claims, ensuring that all warranty repair orders are written for proper compliance, accuracy and legibility according to the policies and procedures. Efficiently handle and resolve all claim corrections, reviewing and managing all ageing schedules and reports. Show less

Fiji

As a Technical support professional using a module of Sage called Service Manager to record calls, I helped resolve customers’ technical problems via email, phone, social media and in person. Provided support and services to other businesses, to customers of a particular product, or on an ad hoc basis.Typical duties include: logging and processing support calls, installing and configuring computer hardware, software, systems, networks, printers and scanners. Talking to clients and computer… Show more As a Technical support professional using a module of Sage called Service Manager to record calls, I helped resolve customers’ technical problems via email, phone, social media and in person. Provided support and services to other businesses, to customers of a particular product, or on an ad hoc basis.Typical duties include: logging and processing support calls, installing and configuring computer hardware, software, systems, networks, printers and scanners. Talking to clients and computer users to determine the nature of any problems they encounter. Investigating, diagnosing and solving computer software and hardware faults. Repairing equipment and replacing parts. Working with field engineers to visit customers/employees if the problem is more serious.Prioritize and manage many open cases at one time. Generate high level reports for Management. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ability to provide step-by-step technical help, both written and verbal. Show less

Certificate Iv In Information Technology –Technical Support, Information Technology

Qualification provided the skills and knowledge to be competent in supporting clients in a range of technical areas. The qualification has.

Diploma In Information Technology -System Admin, Hardware & Software Plus Security

Fiji Seventh Form Examination, Art/Art Studies, General, Passed

Fiji Seventh Form Examination (FSFE) also known as Form 7. This is an examination conducted by Ministry of Education Fiji at the end.