Krishnendu Chatterjee Email & Phone Number

Kolkata

Mumbai Area, India

As a Engagement Delivery Partner of the leading Trading account of Cognizant, I have to manage the expectation of the customer in CIO and COO. Along with the customer expectation, responsible for strategic planning, top line as well as bottom line – P&L handling, guiding multiple programs/ project in right direction, managing the dependencies, monitoring the health of the programs and reporting the progress consistently with steering committee members.

Kolkata Area, India

Leading Retailer in Texas and Canada started transformation journey for their entire home energy service . The solution will rationalise 9 major IT applications with over 300 production instances to a single instance of MS Dynamics AX ERP and Hitachi Field Service automation.. Implementation team consists of more than 200 people working across the globe. Till now, We have successfully completed the requirement analysis, design of the entire solution along with two critical releases over California and Florida (50% of entire work) has been delivered successfully.Key Result Areas 1. Standardising and streamlining the processes across various technologies that resulted in better user experience and ease of use of the services across various technologies and departments 2. Working as single point of ownership for delivery & operations between the business units and the internal or external technology community 3. Controlling cost, quality of solutions and the SLAs delivered by the support delivery teams including offers, implementation and operations Increasing part of existing technical support organisation, including recruitment, management, and professional development of support engineering staff 4. Directing the validation of service availability of infrastructure and applications, publishing periodic health check reports & scorecards and attending reviews with business units 5. Formulated strategies to mitigate the risk involved in the transition project and managed & developed stakeholder relationships 6. Rendering assistance to PMO for the program status reporting and steering committee reports 7. Administering technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence

Kolkata Area, India

I have worked as Program Manager for large Home Service transformation program one of the marki project for TCS. The solution will rationalise 48 legacy applications and allow them to operate under single instance of MS Dynamics CRM, Microsoft Dynamics AX ERP and Click Software Field Service Automation platform. Manage more than 100 member of team and implement the solution on time and under budget. This is first Home Service Implementation using Microsoft Dynamics ERP.Key benefit to the solution is :- 1. Increase efficiency in customer service and increase overall customer base in Home Service area. 2. Improve the field service automation and better financial control on the system. My Responsibility 1. Planning and designing the programme and proactively monitoring its progress2. Defining the programme's governance arrangements3. Ensuring effective quality assurance and the overall integrity of the programme4. Facilitating the appointment of individuals to project teams5. Ensuring the delivery of new products or services from projects is to the appropriate level of quality6. Ensuring there is allocation of common resources and skills within the programme7. Managing communications with all stakeholders8. Managing both the dependencies and the interfaces between projects9. Managing risks to the programme's successful outcome10. reporting the progress of the programme at regular intervals

Melbourne, Australia

Developed leading digital channel for leading retailer in Australia as critical to protecting and growing market share, and to reducing the costs associated with serving customers. The legacy arrangement was expensive and difficult to maintain, and changes to content required long lead times and significant IT effort. In addition, key online functions were unavailable during back-end system or infrastructure maintenance downtime. The solution builds using Microsoft Azure Cloud with (IaaS capacity). 1. Designed and developed 3 tier web application hosted in Azure using Azure SQL Database, Azure Active Directory, Azure Websites2. Analytics-driven ability to provide personalized content using content managed system.3. Reduction in service disruptions from downtime has improved customer experience

Melbourne, Australia

I have implemented solution using Microsoft .NET Technology with Windows Communication Framework to which will calculate the Quotation Price for the Industrial and commercial customer. This is first of its kind to directly integrate with SAP CRM and SAP ISU to interchange all the parameters and provide customer price depending upon the location and other factors. This fully integrated and automated solution reduced the quotation process by 99 %.

Melbourne, Australia

I worked as Service Delivery Manager for leading retailer in Australia. We used to provide world class support for Merchant and Retails applications. Application includes SAP solution for Retails and 100+ bespoke solution for Merchant and Upstream business units. I have lead several Business Service Review – Monthly, Quarterly and SLA/KPI review meeting with customer

Kolkata Area, India

As a Transition Manager I have transition more than 120 application from incumbent -support vendor. Applications were related to Energy Trading, Energy Risk Management, Forecasting Solution, Energy Market Settlement and Wholesale Contract Management. Transition completed with zero backlogs and started the support of the system with stringency industry standard SLA.

Columbus, Ohio Area

I was part of the application development and maintenance team in leading financial institution in US , TCS used to be the prime vendor in providing support for multiple applications in Private Client department . During September 2003 TCS also engaged with customer as a development partner and developed multiple application for the customer. TCS developed Account Opening, Account Review and Management system and Account Closing System during my tenure.