I have recently completed my MBA from Globsyn Business School, with a dual specialisation in Marketing and Information Technology.I have a experience of working with Fortune 500 clients in telecommunication and other industries.I have in depth knowledge and experience in the below areas:- Leading teams in achieving client targets and objectives.- Hardware and Software related issues around technology offerings. - Involved in call audits and 360 degree feedback to advisors and also in preparing daily work allocation .- Experience in handling clients and on boarding new clients.- Chasing operational efficiency targets and documentation for process audits. - Market Research and Analysis (Navigating through the gatekeepers and reaching out to target respondents, presenting research finding to business leaders)- Analysing performance analysis of team as per client targets.- Sensing consumer pulse and reporting the same to client management.I Believe in CUSTOMER FIRST. I like to take OWNERSHIP for my customers and clients. I prefer to focus on the FUTURE, without dwelling in the past and I am PROACTIVE in my own development.