-Collaborate closely with the Governance Risk and Compliance department, gathering compliance evidence during yearly PCI (Payment Card Industry) Audits for the growing suite of PCI compliant tools developed by my team-Evangelize and establish engineering standards as an owner of the Nordstrom Tokenization Standards (Data Protection)-Consult with teams designing new applications to uphold operations statndards as an Ops Advocate -Refactor existing Golang project to support AWS load balancer prewarming for major events

-Developing and designing the company's token management infrastructure, API, and UI in Golang/AWS/DynamoDB/k8s for creating, managing, and storing PCI and PII data-Designed and built the AWS Elastic Kubernetes Service – Fargate cluster for a PCI compliant token management system-Engineering unit and integration tests with mocks for full end to end testing on all token management applications-Created a public facing web-page for gift card balance inquiry on Nordstrom.com using React/Node.js

-Designed and engineered Incident Automator software using ServiceNow's development platform and API's to coordinate incident management through Slack, PagerDuty, ServiceNow, BlueJeans, and email-Developed Incident Automator's incident priority logic that automatically pages teams, creates Slack channels, and posts status updates through a variety of Slack slash commands, bots, and interactive components -On-boarded and supported Datadog for teams company wide as a Datadog Admin and expert-Lead training efforts for newly hired NOC engineers as 1 of 3 leads on the NOC team-Developed CICD pipeline improvements to Nordstrom's Datadog, site health, custom metrics platform

-Broke ground as a founding member of Nordstrom's 24 hour monitoring and incident management, NOC department -Monitored Nordstrom.com site health on a rotating schedule including day, swing, and night shifts -Developed new Datadog monitors and dashboards to improve visibility, MTTD, and MTTR -Ran incident management for all Priority 1 and 2 incidents across Nordstrom.com

-Developed manufacturing logic for Milgard's enterprise sales application, utilized by dealers like Home Depot-Connected front-end user selections to the back-end with Design Studio, a visual logic development environment-Coded formulas and logic to customize product dimensions, build processes, and configuration options-Debugged and diagnosed incoming defects to continuously support manufacturing locations-Employed QA strategies to ensure the accuracy of parts and manufacturing codes in product catalogs and bill of materials-Prepared validation tools in VBA, Selenium IDE, and Selenium WebDriver with JavaScript-Communicated with sales and manufacturing teams that report bugs or request new features-Completed projects and testing with accuracy on a bi-weekly basis in an agile environment-Designed tests and QA tested colleague's code to ensure defects are not introduced into production code

-Studied full-stack JavaScript application development

-Managed a team of four in sales and daily branch operations-Selected over three other candidates to serve as a substitute training officer for all of Washington State -Promoted three times within three years

-Developed training plans for staff members to effectively drive sales

-Performed desk audits and statistical analysis to evaluate Equal Opportunity employment practices in companies with government contracts

-Drove sales for all departments over the phone-Educated customers on the latest home theater technology