Kristopher B. Email & Phone Number

Spokane, Washington, United States

Spokane, Washington, United States

Devise technical strategies, create system designs and develop presentation materials for applications. Create manuals and publish guidelines for proper use of systems. Analyze work to generate logic for new systems, procedures and tests. Train staff on proper use of systems and conduct orientation seminars.

Spokane, Washington, United States

Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Patched software and installed new versions to eliminate security problems and protect data. Assisted with updating technical support best practices for use by team. Provided network support services for devices such as hubs, switches, IoT devices.

Spokane Valley, Wa

Set up hardware and software in optimal configurations to meet network performance requirements. Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels. Diagnosed and executed resolution for network and server issues. Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.

Costa Mesa, Ca

Provided Tier 1 IT support to non-technical internal users through desk side support services.Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.Configured hardware, devices and software for retail customer use.Worked with engineering team to report and resolve newly discovered bugs to improve user experience.

• Maintained share drive operations and information input on Windows platforms• Provided IT support in the Operations Section with computer connectivity and back-ups management • Ordered accurate amounts of supplies and parts to maintain vehicles• Coordinated the use of facilities and equipment for training

• Acted as a project planner for the organization to create training schedules • Gathered and inputted statistical data about employees and resource consumption via Microsoft Office applications• Requisitioned, distributed and maintained $50 million of ammunition and property• Organized training events and work schedules for teams and organizations

• Led a team of five employees to accomplish organizational goals • Led instructional classes on equipment and programs designed for operational environments• Prioritized workloads and timed schedules to assist in meet organizational goals

• Operated and maintained company vehicles worth more than $750,000• Performed routine maintenance and conducted scheduled training events on maintenance and procedures

Bachelor Of Science - Bs, Computer Information Systems

High School, Computer Science

Activities and Societies: Football Team, Track and Field Team, Honor Society. Participate in the Football and Track an Field programs..