Kris Hamilton Email & Phone Number

Wellington, New Zealand

Wellington, Wellington & Wairarapa, Nz

Leading the team that delivers Salesforce, Marketing Automation and Loyalty solutions

Wellington, Wellington & Wairarapa, Nz

Owner of the Data and Analytics data solutions roadmap and the delivery of the Enterprise Data and Salesforce platforms at Z Energy, enabling On Demand analytics, Power BI reporting, CRM, Targeted Offers and Marketing Automation

Wellington, Wellington & Wairarapa, Nz

Owner of the Data and Analytics product roadmap and the delivery of the Salesforce platform at Z Energy, enabling CRM, Targeted Offers and dynamic engagement.Key Achievements:• Worked closely with Marcomms to build literacy in the data available for customer engagement and have driven smarter ways in using data for dynamic and personalised communications.• Lead the implementation of Interaction Studio as the foundation for nurturing Z Business leads, providing the business with next best action options.• Lead the implementation of Salesforce Platform Events, driving a switch from daily batch updates to real-time customer profile updates from our Z App into Salesforce.• Co-led the implementation of Service Cloud, shifting our second level support from email inboxes to case management, for our Z and Caltex apps.

Wellington, Wellington & Wairarapa, Nz

Contracted to lead the build and delivery the Targeted Offer capability for Z and Caltex consumers using Salesforce.Key Achievements:• Utilised Sales Cloud Campaign Management to deliver a centralised targeted offer orchestration for Z Consumer and Caltex Consumer CPL discounts through the Pumped loyalty programme, and Z Business targeted CPL discounts through the Z Business product platform.• Lead a team to deliver an aggregated customer purchase summary into Salesforce, enabling Z to segment customers journeys and email communications.• Lead a team to deliver a scalable data pipeline from our Data Lake into Sales Cloud to provide a richer picture of our customers, both profile and behaviour, enabling

Wellington, Wellington & Wairarapa, Nz

Contracted to support the Data and Loyalty Project deliver a 1:1 experience with Z customers, based on what matters to Z customers. Key Achievements:• Elicited key requirements to assist in designing the Integration from each relevant data source through to each customer interaction via SalesForce Marketing Cloud.• Managed and maintained a step state framework, enabling the entire project team to align the delivery of the solution components and timeframes.• Successfully delivered User Acceptance Testing for the end to end Data and Loyalty solution, including SalesForce Marketing Cloud journey automations.• Analysed and provided solution options for awarding third party loyalty points, including the development of user stories based on set business requirements, to enable sprint teams to deliver key and frequent shippable product features for the end to end solution.

Wellington, Wellington & Wairarapa, Nz

Contracted to support the Supply and Distribution stream in the re-instancing of JD Edwards. Key Achievements:• In collaboration with a team of Business Analysts, captured and documented over 900 requirements representing the desired resolution to the businesses pain points of the current JD Edwards instance.• Successfully performed a role as a conduit, between the business subject matter experts and the wider project stakeholders, ensuring the requirements were turned into the most appropriate outcomes, meeting the business’s needs.• Developed over 100 informative guides, detailing how to use the new JD Edwards instance, covering all areas of change to support the Supply and Distribution stakeholders.• Using Business Process Mapping Notation (BPMN), mapped over fifty future state processes for the Supply and Distribution stream, as well as capturing cross streams processes, in Sparx Enterprise Architect.

Wellington, Wellington & Wairarapa, Nz

Contracted to support the Retail, Supply and Distribution, ICT and Procurement streams in the Caltex NZ acquisition and transition programme.Key Achievements:• Captured and documented the requirements of several new software systems and enhancements, whilst overseeing and supporting the end to end development and testing.• Quickly and successfully became a conduit between the business streams and the Solution Architects, ensuing the requirements were turned into the most appropriate solutions and meeting the businesses needs.• Collaborated with a team to develop over ten informative guides to support the new Retail, Scheduling and Dispatch, and ICT audiences both internally and externally, ensuring a smooth transition.• Using BPMN, mapped over eighty future state processes for the Retail, Supply and Distribution, Procurement, Finance and Commercial streams, in Sparx Enterprise Architect.

I contract out my services for project management providing business analysis and website development.

Independent Game Development Studio developing mobile games using Unity3D, JavaScript and C#.

Wellington , Wellington, Nz

Contracted to support the Business Improvement Project team implement and embed a lean approach to process and continuous improvement throughout the TEC value chain.

London, England, Gb

Successfully gathered, analysed and provided strategic solutions for all developments of BP’s loyalty and Fuelcard platform. Managed multiple medium and complex projects from conception to deployment, involving cross functional teams of key internal stakeholders, throughout New Zealand, Australia and the United Kingdom. Key Achievements:• Developed new services and improved quality for the customer by managing multiple enhancements to key infrastructure. This was achieved by effectively gathering business requirements, communicating them clearly to the vendor and overseeing the end to end development and deployment.• Recognised as the SME (subject matter expert) for all enhancements and developments for key infrastructure, with the proven ability to communicate complex technical information to non-technical audiences.• Reduced facility management costs by implementing an online maintenance management system and migrating seven helpdesks into one online portal for the BP network. Successfully managed cross functional teams of stakeholders globally, both internally and externally.• Increased drive off recoveries and reduced operating costs by implementing an online anti-theft system. This enabled a streamlined approach to incident management which removed the cost requirement for a debt collection agency. Captured and analysed the front end requirements and coordinated the implementation of the entire project.

London, England, Gb

Managed team performance measures particularly scheduling economics, while maintaining a vast knowledge and skill set to schedule all regions of New Zealand.Key Achievements:• Solved critical delivery issues quickly and efficiently• Led the team as a Super User of all scheduling systems and tools• Reduced risk through training schedulers across regions of New Zealand• Improved quality by undertaking a lead role during the implementation of SAP

London, England, Gb

Fuel Scheduler responsible for preparation of delivery schedules according to customer requirements, resource / stock availability and BP standards and guidelines.Key Achievements:• Ability to work with customer needs while maintaining efficient delivery economics.• Communicated effectively with all relevant stakeholders.• Consistently monitored personal scheduling performance and in conjunction with the Capability Development Lead, identified continuous improvements to the overall scheduling performance of each region.

London, England, Gb

Coordinate day to day activity of contractors to maintain BP assets.Key Achievements:• Effective day to day relationship management of maintenance providers.• Project Management support for Asset Project Managers. • Support the Maintenance Manager to collate, prioritise and manage ad-hoc and out-of-contract work requests. Receive, assess and award out-of-contract quotations.

London, England, Gb

Certificate In Web Technologies, Information Technology

Sixth Form Certificate

Education record