Kris Karafotas Email & Phone Number

St. Louis, Mo, Us

Create visual content to communicate advertising messages for social media websites, small business owners and other projects. • Maintain clients’ online presence ensuring their products and services are effectively communicated to their target audience and increase sales. • Constructed marketing strategies such as direct marketing email drip campaigns, promotional materials and newsletters for Internet marketers. • Developed training materials and courses for Internet marketing methods including email, social media and lead generation.

Northbrook, Il, Us

Chaired a portfolio of planned and triggered email programs for Allstate Roadside, one of the largest Roadside Assistance providers in America. Manage end to end execution of customer focused email campaigns including planning, testing and scheduling of one-time, recurring, triggered email deployments and customer journeys. Oversee internal creative approval process and coordinate feedback and updates to internal partners. Collaborate with internal partners and teams to meet deadlines and ensure campaigns are successful. Manage $3.2MM annual budget.

Northbrook, Il, Us

Allstate Motor Club (and partnerships) is the second largest retail program in America with over 1.2MM members. Provided resolution to escalated billing inquiries while working with customers and other stakeholders to create an exceptional customer experience. Managed Groupon voucher redemption, memberships and reporting. Created and documented operational procedures on an ongoing basis. Responsible for weekly deposits for Wholesale Billing Operations and other ARS departments. Managed and maintained credit card chargebacks, overages and other departmental reports.

Northbrook, Il, Us

Provide resolution to escalated customer cases for Allstate Motor Club client programs.Supported client relationship with direct client communication. Managed regulatory complaints including working cross functionally with legal, compliance and other teams to ensure a timely and appropriate resolution. Contribute feedback to cross functional teams to assist in the alignment of processes with desired customer experience resolutions. Document all transactions accurately within appropriate systems.