Kristen Foster Email & Phone Number

Honolulu, Hi, Us

Honolulu, Hawaii, United States

RVCM RevaComm has been acquired and is now IntelliBridge

United States

RevaComm is a leader in Agile Software Development, User-Centered Design, and DevSecOps. As an enterprise digital transformation company, we transform organizational challenges into powerful digital capabilities through fresh experiences and great technology. Our approach deeply integrates business consulting, design, and technology to improve human performance and engage your customers, employees and partners to help you become more agile, smarter, and better than your competition.We are digital business strategists and architects, software engineers, user experience designers, digital marketers, and project managers. We help you transform marketing and sales, operations, products and services, and even your business model. The best thing of all, we are located right here in beautiful Honolulu.

Honolulu, Hawaii, United States

Honolulu, Hawaii

• Increased baggage handling daily read-rates from 70% to average 95% within 2-months• Decreased overtime by half in a quarter• Implemented employee schedule matrix• Resolved contract service agreement gaps• Facilitated Transportation Security Administration safety and security training

Honolulu, Hawaii

• Achieved quarterly Silver Safety goals • Kept labor under budget by reducing overtime by 25% in 2-months• Reduced employee injury by establishing daily stretch techniques at the start of each shift• Facilitated new-hire and recurrent training for line and management employees • Managed weekly KRONOS payroll

Honolulu, Hawaii

• Developed customer service training modules for Salesforce pilot app• Facilitated instructor led-classroom and in-field customer service for Delivery Drivers• Took operation policies and formatted into one cohesive document

Honolulu, Hawaii

• Developed new hire on-boarding procedures• Facilitated instructor led-classroom and department customer service for line employees• Mentored resort employees needing more customer service training support• Resolved resort facility safety gaps• Resort employee relations and community service volunteer leader

Honolulu, Hawaii

• Subject Matter Expert, extensive comprehensive knowledge of Department of Transportation regulations under 14 CFR Part 382• Developed customer service process improvements• Trained operational employees on policy and procedure changes• Led in-person and online meetings• Presented reports to senior management • Represented Hawaiian Airlines on a disability board in Washington D.C • Local direct contact to the disability community • Community service volunteer

Honolulu, Hawaii

• Trained instructor-led classroom customer service improvement modules • Facilitated in-store employee customer service audits• Mentored employees needing additional customer service interaction support• Created weekly secret shopper reports from external collected data • Managed Profit and Loss budgets for 6 Coffee Bean and Tea Leaf store locations• Mentored Management-in-Training employees • Coordinated community service events

Honolulu, Hawaii

• Created training content and operational aids• Facilitated instructor-led classroom customer service and system use • Trained to certify other instructors• Subject matter expert for Sabre Interact Reservations software systems conversion• Employee relations coordinator for community service projects• Community service board volunteer leader