Kris King Email and Phone Number
Kris King work email
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Kris King personal email
Experienced IT professional with more than 15 years in Information Technology ranging from IT Desktops/ Servers/ Telephony ACD and VOIP experience. Represented all IT areas to clients requiring technical assistance. Provided onsite and remote desktop support services (hardware/software) for 4500+ retail, call center and corporate employees in local region. In addition, provided desktop support services nationwide via remote support tools. Delivered support requiring above average knowledge of desktop, distributed, network and mainframe environments. Technologies associated with support included desktop and laptop PCs, servers, voice network, desktop voice services and contact center technologies (ACD, IVR, CTI, PBX, call routing, etc.) Support with a strong work ethic and superior attitude. Recognized internally for best practices and technical leadership with a strong commitment to team environment dynamics with the ability to contribute expertise. Known for ability to build relationships and educate customers resulting in higher customer satisfaction and reduced repeat ticket volume. Enthusiasm and curiosity about technology and a desire to drive revenue and customer satisfaction. HIGHLIGHTS Remote resolution support Process improvement Technical writing Physical layer, redesign, and troubleshooting Excellent problem solving skills Superior communication skills Enterprise Hardware, Software install and troubleshooting OS deployment Migrations Enterprise Site Buildouts for Retail Sites, Corporate Offices and Call Centers
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Vice President Of Information Systems And SafteyUnited Southeast Federal Credit UnionBristol, Tn, Us -
Vice President Of Information Systems & SafteyUnited Southeast Federal Credit Union Mar 2024 - Present
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Director Of Information Systems And SafetyUnited Southeast Federal Credit Union Feb 2023 - Mar 2024
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Information Technology Infrastructure ManagerUnited Southeast Federal Credit Union Apr 2018 - Feb 2023
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OwnerUsa Ninja Challenge Bristol, Va Jan 2020 - PresentBristol, Virginia, United StatesUSA Ninja Challenge is a year-round obstacle course training program that combines basic skill sets from gymnastics, climbing, cross training, and track and field. The sport of Ninja is quickly becoming the most fun and creative way to meet the physical needs of today’s kids! Ninja Challenge is open to boys and girls ages 4 to 17.
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I.T. AdministratorFriendship Enterprises Aug 2015 - Apr 2018• Provide full IT support for 15 dealerships throughout Tennessee, North Carolina and Georgia via telephone, email, remote control software, and onsite visits.• Responsible for supporting and troubleshooting all PC hardware, software, telephony, wired and wireless networks, cabling, printers, and wireless devices.• Configured and implemented Ubiquiti Unifi Controllers and Cisco Meraki Cloud Controllers. Manage access points and updates to controller software and access point firmware.• Administrator Friendship Enterprises Email system, implemented security SPF, DKIM, DMARC.• Implemented Asset management and inventory processes, standardization across dealerships.• Successfully opened new dealership in Savannah, GA which included procurement and configuration of all PC hardware/software, network and printing requirements.• Collaborate with dealership DMS providers to provide support for CDK, VinSolutions, Dealer Track, and DX1.• Implemented cloud based Anti-virus and premium remote controls standards utilizing AVG Cloud care and TeamViewer for over 300 clients.• Support specialized diagnostic hardware and software for each automotive manufacturer per dealer standards, Ford, Volvo, Chrysler, Jeep, Dodge, Honda. Diagnostic services directly impact technician’s ability to support customer’s issues with one stop resolution. -
Desktop Support EngineerTeleperformance, Usa Mar 2015 - Aug 2015Johnson City, Tennessee Area• Provide IT hardware and software support for up to 700 Customer Service and Corporate employees. Implement hardware/network/software solutions for the company.• Responsible for supporting the local IT infrastructure which includes network, LAN/WAN, and servers such as Windows Deployment Services, and Microsoft Deployment Toolkit.• Partner with vended clients, Fed Ex for investigation and root cause of all system related support.• Created, tested, and deployed new image for each business unit after identifying multiple issues with current image.• Won the Blue Diamond award for supporting customers and vended clients. -
Technical Support Engineer ISprint Dec 1999 - Jun 2014Bristol, TnProvided IT hardware and software support for 4500 + Corporate, Call Center, and Retail employees. Additionally provided nationwide remote support utilizing remote tools and processes. Implemented hardware/network/software solutions to all organizations within Sprint. Technical Project Management experience in an Call Center, Retail, Software technologies.• Selected for lead role in the launch, implementation and configuration of three large contact centers for Sprint Corporation in Bristol, TN, Bristol, VA and Blountville, TN. Managed and supported all IT related network, hardware, and telephony systems in the Contact Centers.• Involved and led project management teams for launching contact centers, retail stores, OS deployments, hardware and software pilots, and new technology implementations.• Managed IT asset procurement of new, relocated, and/or returned hardware. Additionally led localized depot for hardware break fix inventory levels and vendor warranty returns.• Experience with Windows 7 OS, Migrated local and remote clients to Windows 7 platform utilizing Microsoft USMT hard-link imaging process.• Experienced supporting Exchange 2010/ 2012, Lync with Unified Communications.• Experience with Microsoft System Center Configuration Manager (SCCM) 2007 /2012.• Administrated Aspect and Rockwell Spectrum ACD, hardware and software. Developed call routing protocols for internal and vended client needs. -
Supervisor / Group LeaderSprint Jan 1997 - Dec 1999•Led a team of 25-30 customer representatives in an inbound and outbound call center environment.•Provided daily feedback and coaching to improve the overall customer experience.•Managed daily operations, leading indicators, and compliance to provide quality service levels.•Generated revenue through daily coaching and development.•Recognized performance and developed opportunities through Positive Performance Management.•Improved metric performance through outlier management.•Responsible for initiating motivational campaigns, recognition programs, and team building activities.•Partnered with Human Resources, Staffing Agency, and Quality on planning and executing strategies to meet established goals for the center.•Led top performing team in revenue generating sales campaigns.•Achieved Diamond Club Top Performer Award
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Quality AnalystSprint Jan 1996 - Jan 1997• Observed customer representative’s interactions with customers, provided feedback and coaching to improve the overall customer experience.• Facilitated team meetings with 25-30 employees to review Sprint customer satisfaction results.• Prepared Quality tip sheets for 100+ employees.
Kris King Skills
Kris King Education Details
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New HorizonsMsce Certification Class
Frequently Asked Questions about Kris King
What company does Kris King work for?
Kris King works for United Southeast Federal Credit Union
What is Kris King's role at the current company?
Kris King's current role is Vice President of Information Systems and Saftey.
What is Kris King's email address?
Kris King's email address is kk****@****fcu.org
What schools did Kris King attend?
Kris King attended New Horizons, Northeast State Community College.
What are some of Kris King's interests?
Kris King has interest in Children.
What skills is Kris King known for?
Kris King has skills like Computer Hardware, Computer Maintenance, Computer Network, Computer Repair, Comptia A+ Certification, Lan Wan, Microsoft Operating Systems, Microsoft Exchange, Dell Workstations, Toshiba, Hp Workstations, Cisco Voip.
Who are Kris King's colleagues?
Kris King's colleagues are Candy Finkle, Lara Doss, Tammy Blanton, Pamela Powers, Kathy Haga, David Lee, Patricia Short.
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