o Day to day management of Team Members consisting of Project Managers and Solutions Integration Specialists.o Establish Team and Individual KPIs.o Conduct regular 1:1 meetings with each team member, provide scorecard updates and feedback, define and drive training paths.o Increased project deliverables by 20% from previous year.o Improved Team capacity visibility and forecasting via the creation of reports.o Improved Project pipeline visibility and forecasting via the creation of reports.o Led both Teams, PMO and Solutions Integration respectively, into a unified Projects Team.o Created a more defined Project Lifecycle which has led to improved efficiency and consistency in Project deployments.Environment: Confluence, Jira, Power BI

o Assess, review and improve the project Lifecycle process followed by the Project Managers.o Instituted new standards for Project Managers such as capacity goals, reporting methods and retrospective models.o Standardized the Project Creation process in Jira using template uploads to facilitate the creation of workspaces.o Created new project documentation templates, improving the quality and usefulness of the material.Environment: Confluence, Jira

o Manage several concurrent Initiatives, internally and externally, following Eye T Consulting guidelines.o Oversee and plan the capacity of several project resources.o Create clear and concise Project Charters for all initiatives, ensuring project clarity and scope for all resources and stakeholders.o Regular communication with Project Stakeholders.o Provide feedback and assessments for each project deployment, both Technical and Procedural.Environment: Confluence, Jira

o Lead team to deliver efficient support to all employees and corporate equipmento Define and enforce policies for all IT processes.o Evaluate the environment and recommend updates / technical direction / purchasing.o Contract negotiation and budget assessments.o Plan and deploy network infrastructureEnvironment: Windows 10/11 and OS X endpoints, Google Workspace cloud services, several SaaS platforms.

o Manage and drive multiple parallel projects for several customers.o Assess new projects and elicit information from stakeholders.o Full project lifecycle, from elicitation to deploymento Regular communication with clients and stakeholders.o Define PMO process and proceduresEnvironment: Confluence, Freshservice, Asana

o Drive the support team, define individual KPIs and mentor/guide team members.o Conduct performance evaluations.o Ensure the contractual SLAs were respected. o Define, establish and enforce best practices / SOPs.o Escalation point for complex issuesEnvironment: Windows 2019 servers, Windows 10 and OS X endpoints, ESXI and Hyper V hosts, Office 365 cloud services, BlueCherry ERP

o Update and maintain Windows Domain: AD, DNS and DHCP o Migrate multiple servers to a new Domain o Migrate all networked equipment to a new Domain o Troubleshoot and resolve day-to-day user, system, server and network issues o Administer MS Office 365 accounts o Train users to use new tools and software o Administer Nortel phone system configuration o Administer Alarm and Door Security system o Manage and maintain approximately 20 servers o Some vSphere maintenance o Create new SharePoint Online site and migrate existing File Server data o Epicor ERP user management, maintenance and access.o Troubleshoot remote connectivity Environment: Windows 2012 and 2016 Servers, Windows 10, Team Foundation Server 2018, vSphere, Office365, SharePoint Online, Epicor ERP

Plan and execute the Implementation of the ERP System A2000 o Establish milestones and checkpoints, ensure these were met o Super User training o Data migration from old system to new o Identify, track and follow up on bug reporting and software modifications o EDI setup and testing for multiple customers o identify and submit modification requests to developer, track and log changes System Administration o Maintain the health and functionality of all computer systems o Purchasing of new equipment o Hardware/Software inventory and licensing o Administer Office365 accounts Network Administration o Fortinet Firewall configuration and monitoring o Remote access managemento Equipment maintenance and upgrades o Rewire and map network infrastructure o Windows Server maintenance and administration o Create and update network resources o Backup and disaster recovery planning and execution o UPS Installation Training and support o Desktop and software support o Training of existing and new employees o Documentation and training manuals MS Access VBA development o Develop new software tool to replace 3rd party software for Sears RETSI analysis o Develop new Costing system o Data mine Oracle DB for custom reporting o Cash-flow projection software for Outerwear division o Production scheduler o Vendor payment planner Additional o Plan migration to IP phone system o Assist with Installation of card reader security system and cameras o Migrate on-premise exchange server to Exchange Online o Migrated 3 physical servers to Virtual environment o Inventory control and yearly inventory process Environment: Oracle based A2000 ERP, Windows 7 and Windows 10 Desktops, Windows SBS 2011,Exchange Server, SQL Server, Windows Server 2016 Standard virtualized servers, vSphere

System Administration o Ensure the health of all computer systems (Mac, Windows, Windows POS systems) o Install new equipment and software o Replace defective POS units, refurbish and redistribute malfunctioning systems o Inventory all hardwareTechnical Support o Mac and Windows technical support for user o On call schedule for assisting retail locations after hours o Supported cisco routers to ensure remote connectivity for storesNetwork Administration o Backup and disaster recovery o Firewall management, remote access as needed o Windows Server maintenance and administration o Security card managementDemerger / Implementation o Required to demerge our data and emails from existing infrastructure after sale of company o Design, plan and execute new infrastructure as stand-alone company (DC and File servers, Backupand restore, network resources and accounts) o Migrate all email to Google Apps platform o Claim and inventory all software licenses the company was entitled toAdditional o Develop communication program using MS Access / VBA o Modify POS software to add additional features and functionality o Setup computerized TV in lobby with randomized information o Assisted with Health Canada submissions for new products o Migrate to a new IP phone systemEnvironment: AS400 and Windows Server 2012, Windows XP, 7 and 8, Mac OS X,Windows XP based POS systems

Global support - Nights o Receive, categorize and prioritize incoming request tickets from users world-wide o Resolve any and all tickets that I could, regardless of category (Network, Desktop, Application) o Coordinate resolution of issues with world wide data canters o Communicate with local on-call administrator when requiredSystem Monitoring o Continual monitoring of servers and services, world-wide o Investigate and resolve any outages o Communicate with local on-call administrator when requiredo Add new servers to Nagios monitoringAdditional o Data Center migration assistanceEnvironment: Windows and Linux Servers, Windows XP and 7 desktops, Mac OS X

Manage day to day business operations o Manage employee schedule o Co-ordinate customer appointments o Establish business protocols, employee responsibilities and tasks o Payroll, payables and receivables o Open and close store o Daily POS sales reportingSetup POS system and Inventory management/Control Online sales page setup and maintenance Customer inquiries and complaints Inventory management and purchasing Marketing and advertising

Desktop support o Provide support to users for Windows workstations o Train users on how to use windows-based computers and softwareSystem Administration o Ensure the health and functionality of all computer systems o Update and upgrade software and hardware o Manage licensing of all software o Keep hardware inventory up to date and accurateNew ERP implementation (System 21 by JBA) o Member of the Windows Desktop team o Setup a training environment o Received and provided training on new software o Coordinate with implementation manager, internal IT resources and software developerAdditional o Develop costing software using MS Visual Basic Environment: JBA and AS400 based, Windows 95, ME and 2000 Desktops, Windows Server, Unix/SUN digital design platform