I'm part of a very busy admin team: entering orders and invoices into the computer, doing credit reference checks, verifying payments, answering phones, filing, ordering office supplies, shipping and receiving packages (to name just a few of our daily activities).

Experienced software user support professional, specializing in direct user support, process documentation, training, and validation testing (OQ/PQ). Looking for opportunity to use my skills as a part of a committed, enthusiastic team.

Providing user support, performing software testing, writing procedural documentation, monitoring software functionality.

In addition to being assistant to the CEO, I was responsible for:• Facilitating communication between the CEO, staff and personnel in the UK, Europe, Africa, North and South America and Australia• Admin support for staff in various remote sites in UK.• Logistical coordination for training of new contractors’ and staff events (accommodations, meals, training documents, receipts & disbursements, centralized records & process documentation)• Designing, writing and distributing newsletters• Designing and printing forms, business cards, brochures, flyers, posters, etc.• Uploading personnel profile data to an international database.• Hospitality for visitors

HELP DESK• creating new user accounts• resolving data and metadata problems• advising department heads on the best way to organize their documents in the system and automate their document processes• evolving help desk support as user community grew from 400 (domestic only) to 10,000 (North & Central America, Europe, Australia, Asia)• generated quick reference guideTRAINING• Primary trainer for the document management system• Trained new users, experienced users, executives and corporate help desk personnel.• Class sizes up to forty or fifty• Locations such as California, Minnesota, Florida, and Galway, Ireland• Converted written training material to online interactive training material and created training material for new applicationsTESTING FOR SOFTWARE RELEASES• Produced a monthly metrics report which included issues analysis• Performed beta testing for new system software releases• Identified key user issues & helped prioritize what software changes should be implemented from the users’ perspective