Kris Kolehmain Email & Phone Number

Greater Seattle Area

• Drive key research, database and organizational objectives through the use of technology and information systems Business Operations
• Build and maintain all database and CRM functions, including touch-point campaigns, seating manifests, events, inventory, sales and database hygiene.
• Train all staff on proper utilization of CRM (MS Dynamics), Marketing Automation (Marketo) and ticketing system (Ticketmaster Archtics)
• Instituted new database marketing sales emails which increased in-season ecommerce revenue and overall fan engagement.
• Manage Ticket Operations department and Box Office on game days.
• Work with Finance department to deliver timely sales reports and tracking metrics, including differed revenue, sales forecasting, gate receipts and commission statements.Strategic Planning

Greater Seattle Area

Greater New York City Area

• Primary business operations administrator and strategic analyst for the NBA Development League, the official minor league of the NBA. Business Development
• Oversaw on-court and in-arena sponsorship activation and fulfillment at all league wide NBA D-League events (NBA All-Star, NBA D-League Showcase and NBA D-League Finals).
• Administered approval and compliance process of all team sponsorship contracts.
• Researched, designed and implemented league wide and industry best practices in sponsorship and marketing programs. In my three seasons, NBA D-League achieved record sponsorship revenue at both the team and league.
• Prepared pricing and projection models for key ticket and sponsorship sales indicators to help teams identify opportunities and exceed goals. Three consecutive years of growth in both categories in my tenure.
• Maintained teams’ historical sponsorship and ticket sales metrics for key sales indicators, trends and analysis.Project Management

Greater Seattle Area

• Communicated detailed analysis and recommendations to senior management on the setting of sales goals, the success of sales campaigns, and adaptation of new marketing initiatives and promotions.Strategic Planning
• Oversaw annual seat selection event for renewing and new season ticket accounts. Largest annual revenue generating sales event for Storm.
• Integrated cross-departmental sales platforms: e-mail, direct mail and telemarketing to ensure consistent sales and marketing messages across all channels.
• Created and updated sales calendars and timelines to maintain deliverables for multiple sales campaigns.Sales Development
• Collaborated with interactive marketing group on targeted sales to database, utilizing segmentation and demographic data.
• Identified and executed sales offers using presales, trigger based e-mail campaigns and traditional multi-channel marketing.