Muntaner Marketing offers support in the field of (online) marketing and customer experience optimisation.Customer Experience (Analysis, design, development, implementation and optimisation) is my primary field of expertise as a Senior Consultant. A few of the frequently used tools own my tool belt are Customer Journey mapping, qualitative and quantitative customer research, internal branding and concept development. My way of working is often described as analytical, independent and result oriented.In our vision interaction between our clients and their customers can only be valuable if these interactions are personal, memorable and enduring.

Customer Experience (analysis, design, development, implementation and optimisation) is my primary field of expertise as a Senior Associate Consultant at TOTE-M. A few of the frequently used tools own my tool belt are Customer Journey mapping, qualitative and quantitative customer research, internal branding and concept development. My way of working is often described as analytical, independent and result oriented.The mission of TOTE-M is to create, facilitate and sustain valuable encounters between our clients and theirs. Thart’s what drives us, what we are passionate about!Organisations that create valuable encounters, make the difference and have the future. Valuable both from the point of view of the customer, and the point of view of the organisation. Customers seek out their preferred supplier, prevent being locked in and seek to build a relationship based on mutual respect and trust.In our vision interaction between our clients and their customers can only be valuable if these interactions are personal, memorable and enduring.

Customer Experience (design, development, implementation and optimisation)was my primary field of expertise as a Senior Consultant at TOTE-M.A few of the frequently used tools on my tool belt are Customer Journeymapping, qualitative and quantitative customer and market research, internal branding andconcept development.My way of working is often described as analytical, independent and resultoriented.The mission of TOTE-M is to create, facilitate and sustain valuable encountersbetween our clients and theirs. Thart's what drives me still, and what I'm passionateabout!Organisations that create valuable encounters, make the difference and have the future. Valuable both from the point of view of the customer, and the point of view of the organisation. Customers seek out their preferred supplier, prevent being locked in and seek to build a relationship based on mutual respect and trust.In our vision interaction between our clients and their customers can only be valuable if these interactions are personal, memorable and enduring.

As a Lecturer Customer Experience Management and Knowledge Management I've had the privilege to teach, educate and assist post master and post graduate students in their professional development. The highlight of each course we're the concluding exam presentations in which the students presented and defended their professional projects that more often than not where actually implemented within their organisations witha a year.