Kris Kozma Email & Phone Number

United Kingdom

United Kingdom

I'm building my personal brand around exploring and sharing innovative, impactful technologies in multimedia format. Primary: Pi NetworkSecondary: Bellscoin, PuffPaw

International

Pi is the social cryptocurrency for everyday people. Blockchain and cryptocurrency mining for the mobile community. Make no mistake the validity of the project. Pi is developed to be a green and absolutely mobile friendly. Currently, its free to mine, so there is still time to build your Pi holdings,so I invite you to join this special community with over 50,000,000 pioneers worldwide.See what makes this project special:https://mine.com/Kozii (be sure to use my username " Kozii " as your invitation code as the project is invite only)

Barnsley

As I have learned the ropes of customer service, strong sales and working independently, I have decided that I would like to go a step further and create my own company. I have created a construction and handyman business with my business partner, where we would oversee the renovating and repairs of brand new houses and also carry out maintenance and insurance work for one of the biggest housing firms and a local insurance company. I had the pleasure to be dealing with the marketing of the business, the paperwork and admin side of things as well as the customer service aspect of the business, learning a great deal of communication and quick thinking as we kept going and growing.

Leeds, United Kingdom

I was responsible for over 800 business accounts' multimedia marketing needs at one of Great Britain's biggest newspaper agent, in the North-West area, namely Wigan & Lancashire. Like in any customer oriented position, customer service and expertise in communication was key to meet sales targets and key performance indicators. *making 40-60 outbound calls on a daily basis finding ways to help their business grow *lialising with clients through email, arranging their media bookings, confirming via our internal teams such as editorial, management or ad-design etc.*dealing with heavily escalated clients and finding resolutions benefiting all parties whenever possible*creating multiple bespoke marketing campaigns for existing clients & new ones as well*taking payments, chasing payments and resolving payments issues on an everyday basis

Barnsley

After learning the ropes of customer service, I have decided to shine my skills in sales by working for a regional family franchise, which was widely known in the Yorkshire area. As the used car department of the company, we have received heavy footfall from customers so we've had a wide variety of tasks to handle, which was all part and parcel of this fast paste position:*Meet and greet new & existing clients - identify and/or create needs for customers to exchange their old car and get a new one*Working independently, makking lots of cold and warm sales calls to arrange appointments *Helping the customers sign up for finance and deal with all car related legal documents*Meeting very demanding sales targets and hitting important Key Performance Metrics *Dealing with aftersales, making sure the customer's purchasing experience was plesant and up to franchise standard *Working as a team in the branch with the sales manager, admin team, service desk, mechanics and car cleaners to ensure the cars are all fully prepped ready to be delivered to the customer at the specified date

Doncaster, United Kingdom

I found myself working in a very fast pace call centre campaign for the biggest telecommunications company in the UK, which is EE. As I was young and inexperienced, so I knew I've had to put in all my efforts a learn the ropes as quick as possible to meet the shear demands for the Service Level Agreement. Here's what I've done on an everyday basis:*Answering and resolving 40-70 inbound calls from UK clients*Taking card payments and resolving billing queries, explaning past, present and future bills in a easy to understand manner, so the issue is resolved first hand and there is no need for further call-backs*Dealing with delivery queries, such as arranging engineers to visit, tracking deliveries and informing of any delays / no-shows, keeping the customer well informed at all times*Being very patient and taking escalated manager calls when the manager wasn't available, resolving queries as fairly as possible*Meeting KPIs such as average call time, number of inbound calls taken, average hold time, average uptime, customer feedback (1-5 star review type) and others which are just general ones such as attandance, arriving to work on time and not being sick etc.

Associate'S Degrees, Accounting And Business/Management

Education record