Kris Robertson Email and Phone Number

ACDIvisit http://www.ACD-INC.comPredominantly Pre-Sales Technical support to the OEM and Dealer channels in the USA and Canada. This includes governing the day to day sales activities of all ACDI Hardware and Software products, pre-sales technical support and product configuration, post-sales support, implementation, and training.The role of "Solutions Architect" requires the knowledge and skills that are both broad and deep. To be effective the Solutions Architect must have experience on multiple Hardware and Software Environments and be comfortable with complex heterogeneous systems environments.Build and maintain a repository for deliverables, methodologies, and business development documents.Interface and coordinate tasks with internal and external technical resources. Collaborates with Project Managers and technical directors to provision estimates, develop overall implementation solution plan, and serve lead as required; to implement the installation, customization, and integration efforts.Oversee all aspects of the project life cycle, from initial kickoff through requirements analysis, design, and implementation phases for projects within the solution area.Provide quality assurance for services within the solution area.Write, or direct the writing of white papers that further insight and thought in the solution area.I have an ability to share and communicate ideas verbally, both orally and in writing, to executive staff, business sponsors, and technical resources in clear concise language that is the parlance of each group.

Pre and post sales consultant and support for current DEALERS client's and/or potential clients CEO, CIO, CSO or onsite IT staff in regards to their current workflow environment involving software and hardware. Expert understanding how to adapt those solutions to the business practices and processes.Responsible for all Dealers in the FL, GA, NC, SC, TN, and AL areas and their clients. (example Nascar, Hendricks Motor Sports) All Corporations, State, Government, and Education accounts. From high level executive point of contacts to end user support. Design of clean sheet workflows with TOSHIBA hardware and supporting software.Redesign of current workflows incorporating TOSHIBA hardware and supporting software.Installations of new software and hardware packages / integrate software to pre-existing software and hardware.

Pre and post sales consultant for current client's and/or potential clients CEO, CIO, CSO or onsite IT staff in regards to their current workflow environment involving software and hardware. Recommendations for streamlining business solutions, principles and policies pertaining to maximum up time and productivity with cost effective solutions. Expert in infrastructure understanding how to adapt those solutions to the business practices and processes.Responsible for all major accounts within the North Florida Market area. (example BCBS of FL) All Corporations, State, Government, and Education accounts. From high level executive point of contacts to end user support. Responsible for ordering hardware and software and implementation - familiarization of staff for each account assigned to me.Design of clean sheet workflows.Redesign of current workflows.Installations of new software and hardware packages / integrate software to pre-existing software and hardware.

Consultant for client's CEO or onsite IT staff pertaining to best practices, IT environment evaluations, software and hardware recommendations for streamlining business principles and policies.Expert in IT infrastructures understanding how to adapt those solutions to the business practices and processes.Responsible for 4 large accounts with 100+ users at each location and several smaller accounts.(example ORACAL USA)Responsible for ordering hardware and software and implementation - familiarization of staff for each account assigned to me.Design and redesign new and pre-existing networks. Installations of new software packages / integrate software to pre-existing software and hardware.

A Materials Group, Asphalt Materials, and Junction City Mining. - Fl.Networking Administrator - MISRe-structure domain security on a user lever, file access, as well as rebuild AD policies. Implement SQL server and database for new accounting software and inventory software. Implementation and administration of Exchange server 2003, Server 2003, and Cisco VPN client software. Implement Blackberry Enterprise Server integrated with SQL for PDA by-synchronization use to exchange store. Migration of Domain from Mixed mode 2002 Server to Native mode 2003 Server Enterprise domain.Re-Design, build and implement a LAN/WAN with Cisco PIX to PIX IPSEC/VPN equipment from Frame Relay circuits. Directly and solely responsible for over 115+ users and Workstations. Solely responsible for 15 Servers and all networking equipment.Responsible for all Software implementation and integration, PC repair, ordering, and implementation of all equipment. Familiarization and training of staff on workstations and applications. Responsible for ALL inventory ordering and distribution of computers and related items such as Printers.

Implement Server 2000 / 2003 and Active Directory on the domain which was solely NT 4.0. Design, build and implement a LAN/WAN with 10 IPSEC VPN Implementation and administration of Exchange server 2000.This network had one location and one NT SBS server along with one AS400e and 15 PC's. Implemented a 10 location WAN incorporating TDT, Inc. and TDT Logistics, Inc through Watch Guard Hardware VPN tunnels using 128 bit strong encryption with IPSEC (T1, 256k partial T1's, DSL, and 128k IDSN lines).Implementation and administration of Routing and Remote Access Server's = RRAS designed for dial up services for roaming users giving anyone with permissions full access to the network, i.e.: AS400e, Email, user files, Internet, ect. RADIUS server's designed for remote users to build a secure VPN tunnel with 128 bit strong encryption with a shared key and 3DES security via DSL, Cable, T1, T3, or 3rd party connection from any location in the world. Implementation and administration of DNS server's, DHCP servers, Backup servers, Print servers, and Home directories.

LAN Support I Maintain over 150 Personal Workstations at 9 different locations.Troubleshooting networking issues and solving the problems.Set up of new employee accounts, securities, and mailboxes. Familiarization and training of staff on workstations and applications. Responsible for ALL inventory ordering and distribution of computers and related items such as Printers.