Kristin Gartley Email & Phone Number

Pleasanton, California, Us

Pleasanton, California, Us

Implemented a Project Management vision and strategy for the Infrastructure team and then helped the Development and Customer Service teams to work towards streamlined implementation for customers and internal release processes. Created project plans tailored to the team and business needs as well as helping siloed teams to work together for the common goal of the project.  Helped to complete and release new version of primary software tool : helped development team to pull together the process that they needed for release management to the primary customer and then a general process In order to release to the general business public by prioritizing large goals and helping them to break down the goals Into Scrum stories to meet these goals. Created needed security measures Internally to grow new customer types; built repeatable process through project goals for application and infrastructure that lead to a PCI certification as well as projects that would lead to CCPA and SOX 2 certifications. Became a strategy leader ; working with staff and leadership strengths helped the VP of Operations to work towards alignment for strategy and goals. Worked towards a creative structure ; by pulling together different employees that had not worked together previously created an environment within projects where employees could see the benefits of having the different teams work together to accomplish the project Fostered results; created, Implemented, and finished over 50 projects of different sizes In one year with the Infrastructure team Provided options; gave alternative ways to do processes with Input from staff to allow ownership and alignment when changing business processes.

Pittsburgh, Pennsylvania, Us

Global Service Line Lead End User Computing (equivalent to Assistant Director of Specialized IT), 10/2017–8/2018Global Service Delivery Manager, 10/2015–10/2017Workstation Engineer, 9/2013–10/2015Progressively promoted into leadership stretch assignments in recognition for initiative for proactively solving mission-critical process flaws that had previously impeded company’s ability to deploy equipment, resulting in lost productivity. Drive enhancement for end user experiences affecting 11,000 employees with $6 million shared group budget. Influence standardization of business hardware and software decisions including implementations, deployments, operating systems for Windows and Mac, customizations, training, support, documentation, architecture, forecasts, depreciations, replacements / capital investments, security, business continuity, and updates. Centralized previously scattered IT processes and procedures to create single consistent, streamlined approach for responding to internal requests, deploying equipment, and most importantly, leveraging IT spend to gain better pricing terms.Captured $30,000 and $50,000 savings / year at large locations (200-350 people) by centralizing print functions and eliminating individual printers using expensive toner; selected vendor providing cheaper cost / page which included toner and support. Saved 500 man hours / year by creating automated smart workflows; implemented asset management system which pushed out software deployments and enabled cloud-based client machine builds to more quickly deliver machines to staff.Optimized ticketing system use by engineering 50% leap in adoption rate; provided training and training documentation to users to boost comfort levels and respond to support questions.Created transparency to endemic, system-wide issues that had never been identified before; fostered buy-in from IT staff in using ticketing system which provided critical data insights on core issues impacting business.

Workstation Engineer II, 10/2007–8/2013Workstation Engineer I, 8/2003–10/2007Desktop Support Intern, 5/2003–8/2003Hired as FT staff after completing internship with organization in recognition for technical expertise and commitment for delivering quality solutions. Supported desktop end users, maintained servers, built out workflows and data storage, and set up first-ever ticketing system to provide organization and prioritization for issue resolution, while building up technology knowledge base. Volunteered to shoulder responsibility for conference room audio / visual services by developing first-ever training and documentation providing staff on proper operation and handling of equipment.Propelled organization into early adoption of electronic signatures for all grant documents before it was implemented system-wide in order to comply with data format requirements.Pioneered use of ITIL workflows for ITSM ticketing system to boost workplace productivity and efficiency.Upgraded lab equipment technology with zero disruptions while research was still being conducted; investigated best practices and identified / rolled out most cost-efficient tools without compromising quality.