• Assess customers' needs and current QE practices in order to establish appropriate test strategies and team structure• Collaborate with customers to design and implement QA test campaigns for various projects

• Designed and coded automated test frameworks, ensuring an optimal experience for the millions of students and thousands of teachers using Istation’s web application.• Used Selenium (Java) and Playwright (JavaScript) for UI regression testing, performance testing, and system reliability notification.• Architected and implemented GraphQL and REST API load testing using Gatling (Scala).• Utilized SQL queries for database validation after exercising API endpoints with Gatling and Postman.• Collaborated directly with Development, QA, and other teams during Agile meetings regarding software defects and requirements using Jira and Confluence.• Located defects using automated testing and saved manual testers hundreds of hours. Implemented scripts using Selenium, Python, Beautiful Soup and pandas for data verification.

• Supported Fortune 500 companies such as Toyota, American Airlines, and Experian.• Increased product adoption across Broadcom’s entire portfolio (Mainframe, Enterprise, and Symantec). • Partnered with Broadcom sales to identify and expand revenue by 14% with new products and consulting services. • Operated as trusted advisor to develop success plans regarding adoption, upgrades, new features and best practices for installed products.• Performed periodic environment reviews to grow footprint by strategically consolidating products during renewal.• Served as point of contact for all customer escalated support issues. • Mentored and trained new team members on product adoption, growth opportunity, and metric tracking techniques using Salesforce and Gainsight.• Generated ad hoc external reports for metric tracking such software version tracking and customer support issues using Salesforce, MS Excel, and Gainsight.

• Designed and coded automated test scripts for black and white box testing of ARM and Z80 based systems at client site (Texas Instruments).• Streamlined process for testing and debugging Windows 7 & 8 USB drivers through establishing in-house WHQL certification environment.• Improved automated testing environment throughput by 18% using Python to test Linux embedded C++ software (firmware, drivers, and hardware abstraction layers).

• Provided instruction to major Automotive customers for class sizes ranging from 5-40 engineers.• Developed and deployed TCP/IP application systems for North American product launch of microcontrollers with Ethernet functionality.• Wrote device driver layer routines for V850 (32-bit) microcontroller training using Green Hills Software toolchain. This included drivers for port control of external devices and low-level device communication protocols such as Serial, I2C, and CAN.• Designed and wrote frontend Java and backend C++ applications for microcontroller virtual system to accelerate driver development by six months.

• Implemented web-based systems (ASP/Access/ Informix /SQL Server 2000) to capture factory metrics at client site (Motorola, Ft. Worth)

• Managed four engineers as team lead for full life cycle development of real-time multithreaded embedded software application for SONET product for network management and provisioning using C++, vxWorks RTOS, and Lumos. Our team developed TL1 subsystem that encompassed more than 22K lines of code and 125 commands and was done on time in 10 months (Total System - 338K lines).

• Performed full life cycle firmware development of TL1 commands (Telnet-based Command Line Interface) in vxWorks/Tornado environment using C++, Lex, and Yacc with vxWorks RTOS as component of real-time multithreaded embedded application.

• Designed and implemented serial port device drivers and firmware routines for SLC and PLC industrial controllers using combinations of C, C++, pSOS, 8051, and 68020 assembly languages.• Supported customers in several industries, such as Automotive and Food, by writing and reviewing Ladder Logic programs for client training and functional testing.