Coordinated support for 59 clients, working closely with Product, Growth, Marketing, and Operations teams to ensure seamless service delivery and operational efficiency.Led the creation and development of a Product and Platform team, identifying a critical business need and proactively addressing it to enhance company operations.Managed company OKRs for 2 years, implementing insights from "Measure What Matters" to drive performance and align cross-functional teams with strategic objectives.Fostered a culture of transparency and radical candor, contributing to the company's communication strategies and team cohesion, while promoting a positive and inclusive work environment.Oversaw strategic projects and initiatives, demonstrating a proactive approach to identifying opportunities for operational improvements and employee engagement.Collaborated with executive leadership to develop company policies and practices, including employee onboarding, performance feedback mechanisms, and internal communications.

Introduced and formalized a new system for meeting agendas, materials, notes, and action items to improve overall time efficiency by 42% within 60 days.Executed over 15 internal initiatives on behalf of the President and Chairman as lead project manager, providing clear and transparent timelines, updates, and products.Monitored and communicated executive performance management timelines, collaborating with executives to enhance accomplishments and adherence to standards.Onboarded the new CEO, proactively and seamlessly fostering relationships between the new leadership and the existing partnership, board, and other stakeholders.Played a key role in internal communications and cultural initiatives, acting as a liaison between executive leadership and the broader team to promote transparency and company values.Assisted in employee onboarding and engagement initiatives, ensuring new hires had a smooth transition and were integrated into the company's culture and operations.Maintained a high level of confidentiality and professionalism, handling sensitive information with discretion and ensuring compliance with company policies.

Facilitated calendar management, global travel, and expense reporting on behalf of the COO and her senior leadership team across 8 unique time zones.Spearheaded the design, development, and launch of an internal cloud-based service to 200 unique daily users to streamline and organize new operation procedures for Ops in over 100+ countries.Acted as the primary point of contact in Ops for all IT-related support, access, or troubleshooting, resulting in a strong partnership between departments.Identified recommendations for process improvement with organizational OKRs.Consolidated expense reporting practices across multiple departments to integrate smoothly into one reporting platform in collaboration with Finance.

I still volunteer as one of the co-Head Admins of this popular writing blog. Responsibilities at TWH ranged from interviewing and hiring temporary editors, writing articles, brainstorming ideas for new events that were then brought to life, and doing writing research to answer any kind of question.

Maintained over 900 legal cases on behalf of the CEO, providing discretionary weekly updates and identifying key deadlines and blockers as necessary.Managed the CEO and senior partners’ calendar, including scheduling multiple daily meetings, depositions, and negotiations to ensure their time remained focused on critical, strategic tasks.Delivered 54 surprise emergency filings 24 hours before an immediate federal deadline, and produced redundant signatures and copies provided to all parties to proactively anticipate potential problems.Handled all matters in accordance to strict legal and medical (HIPAA) confidentiality standards.