Large scale technical projects Hardware, software, systems, security, and profilesTechnical writingManagement of up to 60 team membersDeploymentsCrisis responseGovernance and policiesFinanceData Management and SystemsFinanceOnboardingTraining Development Resource ManagementForecastingAuditsComplianceBudgetsVendor managementAsset management and inventory controlSupport of global technology teamsExecutive level support Project planning through implementation Intake reviews Risk mitigation Assistive technology expertDiversity and Inclusion

❖Provided leadership to over 20 employees on teams internationally, communicating on different time zones throughout the United States and Philippines.❖ERP/ecommerce/CRM software troubleshooting❖Tested customer ERP/ecommerce/POS Upgrades❖LAN/WAN management, including Active Directory accounts, Windows service setupand cloud-based ERP deployment execution❖Maintained hosting environment logs and tracking❖Provided elevated customer service experience to generate a loyal clientele ❖Effectively communicated daily with all members of the executive team❖Served as the main liaison between customer, management, development, hosting andsales team.❖Completed start to finish follow up with CEOs, Company Owners, Executives and clients.

❖Managed the inventory control processes including tagging, auditing, inventory controlmeasures and partnering with asset protection to ensure proper investigation missing orun-accounted for merchandise.❖Completed store daily accounting processes including balancing of accounting office,bank deposits, armored car pickups, cashier loan requests and management requests.

❖Completed painting projects for the company in different industries such ascommercial, residential and government projects.❖Focused on detail and precision while completing service requirements. ❖Handled dangerous chemicals and paint safely while painting military vehicles.

❖Maintained employee files and processed new hire paperwork.❖Completed benefits enrollment and provided information to employees.❖Assisted leadership in conducting and building information for annual performance evaluations.❖Handled all office based and HR functions to include hiring, scheduling, orientation, training, benefits, evaluations, coaching and terminations.❖Effectively communicated daily with all members of the company to include executives. ❖Maintained all office functions to ensure a proper customer and employee experience. ❖Conducted interviews and administered employment decisions.