Kris Petersen Email & Phone Number

Rumford, Ri

New Product Introduction – PPAP development, Provide technical expertise; investigate and troubleshoot production problems; determine root cause and initiate corrective actions as required. • APQP Quality Representative - PPAP development• Perform Gage R&Rs and Capability Studies for PPAPs• Develop Process Flow Diagrams, PFMEAs and Control Plans• Develop and implement Work Instructions and Inspection Procedures• Conduct internal ISO/TS-16949 and dock audits • Customer Interface providing initial response and corrective action to customer concerns

Lincoln, Ri

Provide technical expertise; investigate and troubleshoot production problems; determineroot cause and initiate corrective actions as required. • Develop Control Plans and inspection procedures as part of the PPAP process• Develop Conduct TS-16949 Internal Audits with self developed checklists• Implement incoming inspection procedures, product control plans and SPC Charts • MRB chairperson and FMEA team member

North Smithfield, Ri

Provide technical expertise; qualify new products; investigate and troubleshoot production problems; determine root cause and initiate corrective action as required• Support new tooling and tooling refurbishment coordination and validation assessment• Evaluate functionality of tools, fixtures and secondary processes and make recommendations for modifications or production readiness• Document and communicate issues with tooling, equipment and sampling process for historical record• Support tooling refurbishment coordination and validation assessment• Create and update work instructions and standard operating procedures, and other necessary documents needed to perform quality work

Responsible for the overall development of pool, spa and solar controls products for an $80mil companyReviewed market conditions to develop new products and improve existing productsLiaison with sales and engineering to ensure that products remained competitive and innovative Oversaw development and accuracy of all information content including instruction sheets, packaging, labels and literature, copyrights, trademarks, registrations and patent numbersConduit for all technical support material to and from sales/service teams, including development and management of FAQ's, marketing information bulletins and technical information bulletinsAccountable for both revenue and profit through effective business, market and product managementDeveloped hand-held wireless remote control for pools and spas (U.S. Patent US2007/08724)Developed a low cost control with unique wireless remote control Developed specialty controls to meet the specific requirements of new and existing customers

Led an in-house technical call center and training in support of company's full complement of pool, spa and solar controlsInstrumental in development of network of over 300 service providers nationwideResearched and implemented custom database to handle service calls from inception to 3rd party service provider to closureEstablished an effective recruiting, qualification and training program for new service providersSpecified and launched new phone system including routings and scripting of incoming calls Developed matrix for measuring volume, average wait and talk time by product lineDeveloped new training curriculum on all product lines for 3rd party service providers in order to streamline installation and increase service accuracy Oversaw national training program for 2,000 pool and spa professionals annuallyImplemented "Train the Trainers" program

Responsible for representing the customers best interests, assuring product quality and effectiveness throughout the product life cycle from design through post delivery support Developed and implemented the Quality Plan for a $100M business unitSuccessfully qualified and launched three new products; Championed continuous improvement efforts which resulted in a 35% reduction in defects per unit via Lean Manufacturing Techniques including 5S and kanban developmentMaintain a high level of motivation amongst staff in order to meet aggressive production levels and deadlinesChief liaison and trained auditor for ISO-9000 and ISO-14001 assessments and certificationsImproved regulatory audit process which includes VDE, UL and CSA

Negotiated long term agreements with 20 microwave component suppliersReduced source inspection over 60% through implementation of a Ship to Stock programLead assessor for ISO-9000, MIL-I-45208, and MIL-Q-9858 assessmentsCoordinated JIT program

Managed a staff of 15 union electronic and quality technicians Performed failure and trend analysis to drive corrective actionReduced cycle time 20% by redesigning the work flow

Determined and implemented test methods on military digital modemsDesigned, debugged and maintained test fixtures and programs for HP3065 In-Circuit test stationsTrained and assisted test technicians

Maintained microprocessor based equipment at customer locations