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I offer over 20 years of success leading large-scale programs that drive the evolution and top performance of billing support, merchant services and risk management operations. By aligning processes and priorities with corporate values and changing regulations, I proactively equip global teams with the tools and skills that will drive their success.My true passion is centered around diversity and inclusion. I see it every day in all people interactions and I seek to learn everyone's "story". Whether that's around gender, nationality, race, sexual orientation or many other memberships, recognizing an individual's story helps create a truly inclusive and innovative work culture. Rising from customer-facing roles to directing progressively larger teams and initiatives, I have most recently steered corporate Culture, Diversity & Inclusion, Product Development, and GCO projects for LinkedIn. Combining my industry expertise with my passion for culture and inclusion, I build and support global teams to achieve ambitious goals, from strict SLAs to the successful launch of new consumer and commercial applications. I leverage my talent for process improvement, relationship building and staff development to identify and implement changes that strengthen team health, and foster positive internal and external relationships, and increase productivity and efficiency. Similarly, I utilize my awareness of strategic priorities and corporate mission to guide cross-functional teams in key projects and initiatives.
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Manager - Global Programs - GboLinkedinOmaha, Ne, Us
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Manager - Global ProgramsLinkedin Apr 2021 - PresentSunnyvale, Ca, UsManaging a PMO team to execute on priorities in our member and customer success organization.
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Senior Program/Project Manager - GcoLinkedin Sep 2020 - May 2021Sunnyvale, Ca, UsLeading programs across all business lines such as self-service help and product quality. Collaborating with horizontal leadership to execute on priorities.
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Project Manager - Global Customer OperationsLinkedin Apr 2019 - Sep 2020Sunnyvale, Ca, UsLed LOB projects for LMS, LLS, LTS and Billing Support such as PowerUp, OTC Operating Model, Fulcrum and Lexicon. Taking ideas and making them happen for GCO!
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Senior Operations Manager - Billing SupportLinkedin Oct 2018 - Apr 2019Sunnyvale, Ca, UsCollaborated and led Billing extended leadership and Quicksilver teams to improve processes and tools for the support and OTC teams
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Global Culture & Diversity LeaderPaypal Jun 2017 - May 2018San Jose, Ca, UsLed the total restructure for people in the Seller Risk Business Unit that consolidated the Policy and Operational Teams - 675 employees. I worked directly with HR Policy and Executive Leadership to create job families; job titles/descriptions, leveling, compensation, and competencies for each level and position that are being used today.Steered multiple initiatives as the Global Operations Culture Champion representative, including Culture Champion Portal, Acceptance to Readiness Onboarding Pilot, Meetings that Matter, and Brand is Business Pilot.Lead Culture Champion team for Seller Risk Services including producing a multi-media “video newsletter” to connect 12 global sites and leading SRS Culture Champions on initiatives to improve survey results. -
Diversity & Inclusion Facilitator | Culture ChampionPaypal Jan 2015 - May 2018San Jose, Ca, UsDelivered the two-day Diversity & Inclusion workshop to high-level managers and executives as one of only eight certified lead facilitators globally.Selected to lead culture conversation and Culture Champion tour with Dan Shulman’s (CEO) ELT table; attended first Culture Champion workshop.Steered multiple initiatives as the Global Operations Culture Champion representative, including Culture Champion Portal, Acceptance to Readiness Onboarding Pilot, Meetings that Matter, and Brand is Business Pilot.
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Global Process LeaderPaypal Mar 2013 - Jun 2017San Jose, Ca, UsDeveloped and implemented risk management rules and sales processes for merchant partners including eBay, PayPal’s largest merchant, to meet legal requirements and deliver a positive on-boarding experience.Directed the reorganization of the Micro, Business, and Commercial Seller Business Units, including creating job descriptions, matrices, levels, and competencies, and assessments.Prioritized and managed global OE projects, including Salesforce Case Queues and Reporting and tools migration, by guiding business partners, peers, and leaders in risk process projects and modifications.
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Merchant Supervisor | Manager Of Associate Account Management TeamPaypal Sep 2008 - Mar 2013San Jose, Ca, UsDrove the performance of the Business Support Team that serviced NPS merchants, achieving KPIs and strengthening team health through behavior and metric coaching, communication, and conflict resolution.Led a team of Account Managers to grow and sustain 10k mid-market accounts through proactive account monitoring, development, relationship management, and communication.Championed change to lead the AAM team through the build-out and implementation of a new, successful merchant services business model.
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Title Services ManagerAmerican Title, Inc. Aug 1996 - Apr 2008Led the people, processes, and performance of the Title Services Business Unit, a unit of six departments, eight supervisors, and 115 employees.Continuously improved production efficiencies and exceeded SLA goals by evaluating processes.Managed projects ranging from outsourcing, software development, and reporting improvements.
Kris Porter Skills
Kris Porter Education Details
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Bellevue UniversityGeneral -
Bellevue UniversityBusiness Administration And Technical Studies
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University Of Nebraska At OmahaGeneral
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University Of Nebraska-LincolnVeterinary Medicine
Frequently Asked Questions about Kris Porter
What company does Kris Porter work for?
Kris Porter works for Linkedin
What is Kris Porter's role at the current company?
Kris Porter's current role is Manager - Global Programs - GBO.
What is Kris Porter's email address?
Kris Porter's email address is kr****@****inc.com
What is Kris Porter's direct phone number?
Kris Porter's direct phone number is 140288*****
What schools did Kris Porter attend?
Kris Porter attended Bellevue University, Bellevue University, University Of Nebraska At Omaha, University Of Nebraska-Lincoln.
What skills is Kris Porter known for?
Kris Porter has skills like Account Management, Analytics, Customer Experience, Call Centers, Customer Service, E Commerce, Management, Leadership, Process Improvement, Program Management, Project Management, Salesforce.com.
Who are Kris Porter's colleagues?
Kris Porter's colleagues are Tereza Tariku, Job Alert, D W, Adam Miramon, Johnnjnhc0623-201004 Doe, Petra Neumayer, Ayesha Amjad.
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