Currently leading a high performing Customer Experience Engineering 20-member team to drive the growth of Azure AI platform (AzureML, Azure Cognitive search, Azure Cognitive Services, Azure Open AI). Build and execute go-to-market strategies and playbooks to win marquee enterprise customers, digital natives and ISVs, deliver product acceleration and improve market perception.

Directed the Azure cognitive services Strategy and Commercialization team to deliver/execute go-to-market (GTM) plans to create new markets to scale the business. Drove results via a “customer and partner backwards” approach to align market signal with platform roadmap. Partnered with other internal teams to bootstrap innovation, establish foundations of scale, deliver excellence in customer success, and build industry mindshare for platform.• Delivered to 300% YOY revenue growth in FY2020 by closing market-making partnerships that drove platform innovation. Capitalized on 100+ customer/partner opportunities to grow ecosystem.• Launched Customer Advisory Council for key partners and influencer community to build internal fan base; capitalized on 100+ customer and partner opportunities to grow the ecosystem.• Doubled customer usage by tracking and using data-driven insights to mine for opportunities, drive adoption, monitor churn, and provide input on product planning and roadmap.• Created field kits and solution playbooks for field sellers and partners, working closely with marketing to communicate key customer evidence and promote mindshare increase.• Closed market-making strategic partnerships that bootstrap and enable platform innovation, e.g. launch BBC digital voice assistant.

Lead daily operations of a high-performing product management team focusing on customer success and partner engagements, business strategy, market intelligence & research and solution advocacy. Manage end-to-end solution life cycle to develop AI-powered solutions across retail and manufacturing industries where the physical (analog) world meets the digital world to help businesses digitally transform.• Selected to recruit and lead start-up incubation product team• Led solution presentation and demos in C-level briefings with 40+ marquee brand global retailers• Managed the entire customer pipeline and the complete engagement process and drove internal partnerships to showcase cognitive services technology• Delivered working prototypes and built out demo labs • Designed and managed smart sensor development with key partners • Created several process improvements and playbook for operational efficiency

Senior Director- Business Operations | Application & Services Group (ASG), 3/2010–10/2016Led a high performing team charged with managing global business operations, communications, governance and key initiatives.Responsible for managing the division’s rhythm of business spanning corporate, field, finance, HR, marketing, legal, 14k employee engagement initiatives, and deliverable. Managed global development governance to light up Bing in 75 countries; Responsible for all internal, external executive communication speaking and PR engagements. Managed the global (US, India, China) real estate portfolio.Senior Program Manager | Information Protection & Control, 4/2009–3/2010Executed and supported complex product and platform engineering services, including release, sustained engineering, and IT relationship management for Rights Management Server and Information Protection Control. Lead Program Manager | Surface, 9/2007–4/2009Directed 4 program managers in engineering , performance, security, localization, and setup efforts. Incubated & managed end-to-end internal deployment program to evangelize Surface platform innovation and secure feedback.Senior Program Manager | Enterprise Systems & Business Process, GFS, 8/2005–9/2007Managed $3M budget and led 25+ program managers and offshore engineers to incubate and develop a centralized product roadmap, scrum and release management tool (RAMP) for Online Services (Windows Live & MSN). Senior Systems Analyst | Licensing & Programs, 5/2004–8/2005Directed a team of 4 analysts to develop functional specifications and threat model document.

Database Architect, Odyssey II | Incentive Management, 3/2003–5/2004Led a team of 15 to develop and deploy a next-generation Siebel customer support platform with a web interface that scaled to all AWS customers. Spearheaded a data stewardship initiative; contributed to common information model, meta-data repository, and system interface definition.Development Manager, Single Sign-On (SSO) | Shared Services, 3/2002–2003Supervised 15 developers, analysts, and release managers in development and launch of shared services applications, including SSO and real-time credit check service. Championed new communications strategy using newsletter, knowledge portal, digital dashboard, product roadmap, and roadshow presentations.EarlierManaged vendor relationships and provided product recommendations as member of Oblix Strategic Customer Council.Led a team of 15 in dynamic work environment to redesign attwireless.com. Managed vendor relationship with Digitas and collaborated with other teams to successfully deploy 8 releases into production with 100% QA pass rate.

Provided database adminstration, data conversion support,database development. Maintained, created, cloned databases in different environments.Implemented backup and recovery procedures.Performed database tuning, physical, and logical tuning of database structures and complex data migration using Data junction.Managed and coached junior DBAs

Responsible for database adminstration, data convesion support,database development.

Provided product and technology consultancy for the aviation industry.Provided product consultancy to IBM, Philippines on-site.Managed off-shore and on-site customization team. Performed DBA tasks for large development and production databases. Provided data conversion support. Conducted on-site DBA and product training classes at Philippine Airlines.Co-ordinated with IBM, Philippine Airlines and Cambridge online systems,UK (COSL) regarding functional and product related issues.Supported COSL on-site for the product implementation at FedEx, Memphis.Co-ordinated with the Indian operation regarding software releases and issues. Played a key role in the design, development, testing and deployment of the product.

Managed multiple projects to deploy an integrated solution for meeting the information technology needs of the financial services industry.Provided impact assessment and work initiation.Identified potential new service offerings for the profit center and gathered requirements for those services. Managed concurrent projects for clients in different geographical locations. Facilitated pre-sale and customer council meetings.

Developed and deployed plant maintenance system (PMS),Financial accounting system (FAS). Designed and developed oracle forms with documentation. Developed shell programming utilities, played a key role in data conversion. Providied DBA support to the development team.