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Engineer/MBA who is passionate about leveraging Veeva to produce business transformation in Primary Care, Specialty and Hospital Sales, KAM and Medical Affairs organizations. Enjoy the discipline, knowledge and creativity needed in Project and Program Management to achieve success. Expert at collecting and analyzing requirements to create systems that users depend on and that transforms organizations.13 years of implementations and deep Pharmaceutical domain knowledge ensure successful projects and user adoption. Focused on strengthening HCP, HCO, IDN, Payer and KOL relationships, enhancing sales effectiveness, improving marketing performance and mitigating regulatory compliance risks as a Project Manager and Business Analyst. Commercial, Clinical and MSL projects successfully completed for Mallinckrodt, J&J, BMS, Otsuka, Eisai and United Health/i3. Led the Mallinckrodt CRM program of 6 successful implementations in 18 months including Primary Care, Hospital, Payer, IDN and Medical. Managed system selection (Veeva), Training Vendor selection and relationship (Eagle), hiring and managing implementation team (on shore and off shore) and interactions with MDM and Analytics teams. Expert in end-to-end management of Veeva projects. Analyzed Requirements for Veeva CRM implementations for Regeneron, Novartis and AbbVie. Believe in the critical importance of user engagement throughout the project to ensure new Pharma systems deliver strategic impact. Differentiators: Pharmaceutical/Life Sciences industry expertise, Veeva CRM Training, Customer Relationship Management (CRM), Siebel Certification, Sales Force Automation (SFA), Project and Program Management, Business Analyst, SaaS, SFDC
Etl Management Consulting
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Program Manager - Crm (Commercial Excellence)Etl Management Consulting Apr 2008 - PresentGreater New York City AreaMultiple Veeva implementations with a focus on account based selling for Mallinckrodt Pharmaceuticals. Implemented Veeva for a Hospital based Sales force, Managed Market Access, office based sales force and a MSL team. Led detailed discussions on Key Performance Indicators, improving user adoption and extracting business value. Implemented Release and Environment Management processes. Prior projects involved rapid determination of Business Requirements for Veeva implementations on iPads. Novartis wanted to augment an existing CRM system with sophisticated new account planning functionality for KAMs. AbbVie and Regeneron involved Veeva evaluations. Abbvie had 6 sales forces from Primary Care to various specialties. Regeneron requirements included Closed Loop Marketing (CLM), Medical Information Systems (MIS), Grants, Investigator Initiated Studies (IIS) and Medical Science Liaisons (MSL). Other Pharma CRM clients include Bristol-Myers Squibb (BMS), Eisai and Vistakon. Projects required an innovative business perspective, deep pharmaceutical and technology experience combined with the ability to work in fluid situations. Applied proven project management methodologies and control techniques.
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Director, Client EngagementsC3I Inc (Now Telerx, A Sub Of Merck) Apr 2001 - Mar 2008 -
Director, Management ConsultingConnaissance Consulting Jul 1999 - Mar 2001
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PrincipalDeloitte Consulting Jul 1992 - Jul 1999
Kris Rao Skills
Kris Rao Education Details
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Marketing And Operations -
Mcgill UniversityEngineering
Frequently Asked Questions about Kris Rao
What company does Kris Rao work for?
Kris Rao works for Etl Management Consulting
What is Kris Rao's role at the current company?
Kris Rao's current role is Pharma CRM PM - Ask me how I deliver commercial value and field enablement.
What is Kris Rao's email address?
Kris Rao's email address is kr****@****ihc.com
What schools did Kris Rao attend?
Kris Rao attended The University Of Western Ontario, Mcgill University.
What skills is Kris Rao known for?
Kris Rao has skills like Crm, Veeva, Salesforce.com, Program Management, Project Management, Business Analysis, Agile Project Management, Vendor Management, Business Process, Management Consulting, Strategy, Account Management.
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