Kris Schmidt Email & Phone Number

Grand Prairie, Texas, United States

• Training and onboarding of dispatchers in-house• Ensuring dispatchers are completing their daily task of efficient response time, best practical job order assignments, tracking couriers, following up, and consistent communication• Ability to negotiate with Independent Contractors servicing the company• Work diligently with Leadership, Operations Management, Sales, and other third-party organizations to oversee delivery operations and ensure SLAs are achieved• Assist in all aspects of logistics operations as needed including driver communication/training, order dispatching/monitoring and serving as last line of defense for physical pick-up/delivery of customer shipments• Creating a culture of high-level communication between dispatchers and all customers regarding operational challenges, updates, investigations, and ETAs in a professional timely manner• Constantly evaluate areas for operational integration and efficiency within key customer accounts• Collaborate with sales team to identify important areas of growth. Ensure smooth customer implementations and long-term success• Promote a positive work environment by cultivating Roadrunner’s mission, vision, and values into the culture of all company internal and external relations.• Develop, maintain, and communicate objectives and key performance indicators (KPIs) to drive efficiency and focus

Irving, Texas, United States

• Supervises up to 60 dockworkers in loading, breakouts (unloading), pro transfers and recoups; supervises yard workers in moving trailers in and out of docks.• Plans daily loadout schedule; confers with dispatch and logistics to properly line up shipments with drivers and route planning.• Responsible for building loads; selecting the proper HAZMAT placards, closing shipments, moving trailers to yard and reserving trailers for next shift needs.• Monitors operation of all forklifts and loading equipment; ensures safety protocols are followed both on the dock and in the yard.• Conducts daily safety observations on dockworkers and yard personnel.• Prepares daily and weekly reports on load quality, performance, tonnage, discrepancies and routing issues.

Baton Rouge, Louisiana, United States

• Manages cloud solutions (Microsoft Azure, Synology Diskstation) for clients remotely.• Oversees installations of software and vendor products.• Provides remote support for level 1 support specialists.• Manages backup, storage and security solutions for vendor and its subsidiaries.• Has achieved and maintains a 4.6/5 rating for MesNova client satisfaction.• Utilizes remote software such as RemotePC, LogMeIn, and Teamviewer for client interactions.• Monitors client and vendor software such as Carbonite, Acronis, and NordVPN.

Texarkana, Texas Area

• Supervised team of 5 technicians locally, 46 technicians statewide.• Delegated service calls based on proximity, familiarity with equipment, and skill level• Responsible for over 300 clients in an 800-mile territory in East Texas and SW Arkansas.• Resolved customer complaints and situations where team was unable to meet client satisfaction.• Maintained logs of billable hours, mileage, vehicle maintenance, team performance and service history.• Signed out loaner equipment, handled billing on freight and equipment transfer, oversaw inventory management and office administration.• Maintained 97% service call completion rate for location and 82% customer satisfaction rate per VP of Operations.• Received 41 technical certifications – achieved Konica Minolta Associate, Professional, and Expert level completion.

Texarkana, Texas Area

• Supervised team of 5 technicians and 4 office staff.• Responsible for approx. 220 clients in an 800-mile territory in East Texas and SW Arkansas.• Delegated daily service call list, filled in on-site if and when needed.• Worked with Sales Manager to provide support for new and existing clients for leases and upgrades.• Purchased necessary equipment, handled billing, freight, equipment builds and scheduled installations.• Managed service helpdesk, call remediation, backup, security and user help systems.• Recruited, hired, trained and supervised staff, participated in staffing decisions.• Prepare and review operational reports or project progress reports.• Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.• Controlled operational budget and expenditures, maintained a monthly/quarterly budget.

Texarkana, Texas, United States

• Responsible for 5 departments: Logistics, Network Admin, AP/AR, Materials and Inventory.• Logistics:o Maintained monthly quota of $6 million of outbound production shipping.o Inspected every outbound load for safety and correct paperwork.o Shipped on average 40 loads a day using 3PL.o Negotiated carrier rates with representatives, supervised loading crew of 4o Liaison between plant and Union Pacific for railway shipping. Averaged 6 cars a week outbound for Lancaster, PA plant. o Created and filed all paperwork for carriers. Utilized AS/400 software for manifests and BOLs.• Network Admin:o Responsible for RSA® site security, server operation and UPS backups.o New Hire Creation, Employee Exit procedures, Remote Assistance on LAN.o On-call for network assistance 24/7.o Handled on-site repair and maintenance when needed for all technical equipment.o Oversaw project implementation of digital timekeeping program upgrade from paper timekeeping• AP/ARo Handled AP/AR paperwork on plant services, fees, and maintenance costs.o Responsible for plant security payroll.o Filed paperwork and expedite claims.• Materialso Maintained weekly count of production material stock.o Ordered stock when needed, corresponded with sellers and merchants in network.o Responsible for Dross (HAZMAT) material shipping, creating paperwork, arranging shipping and delivery to Sapulpa, OK plant.• Inventoryo Responsible for production inventory, parts, tools, supplies, and refurbished units, approximate total value of $5 million.o Handled claims, returns, replacements and replenishments.o Corresponded with main branch in PA to expedite purchases and replenishments.o Utilized Oracle Core Forms®, Clear Orbit® for storeroom management• CPR and fire safety certified per OSHA requirements for plant personnel.

Texarkana, Texas, United States

• Bench technician for on-site or in-house repair and troubleshooting.• Helpdesk support for clients using email, phone, or field service.• Maintain logs of billable hours, mileage, and client support• Provided on-site training for clients and employees in using upgraded or updated products• Maintained working knowledge of state-of-the-art tools or software by reading or attending conferences, workshops, or other training.• Procured parts and maintain inventory and related documentation.• Handled on-site maintenance of company equipment• Test electronics units, using standard test equipment, and analyze results to evaluate performance and determine need for adjustment.• Fabricated parts and custom repairs as needed.• Maintained excellent client satisfaction rate.HardwareAcer, ASUS, Compaq, Dell, Gateway, HP, HP All-In-One, Toshiba, Samsung, Intel Servers, IBM PC-XT, AT, PS-2, PC clones, laptops, tablets, Intel Network Adapters, TCP/IP, IPX, Routers, Belkin, CISCO, Linksys, WET54G, WRT54G, Switches / Hubs, Raid / Mirror, TI / DSL / ISDN, PS-2, RICOH, Kyocera, HP Multifunction Printers, Copiers, Fax MachinesSoftwareWindows 2000, XP, Vista, 7, Windows 8.1, RT, Microsoft Office Suite (Word, Excel, PowerPoint, Access, FrontPage, Publisher, One Note, Lync, InfoPath), Adobe Suite (PageMaker, Photoshop, Photoshop Elements, Lightroom, Illustrator, Acrobat), Backup Management, Cloud Service, Corel Suite (Draw, Word Perfect), Data Analytics, Desktop Publishing and Design, Graphic Design, iOS, Android, Linux, Java, Quickbooks*Specialized in Virus/Malware Removal and Laptop Repair and Service, Windows 8.1 and 8.

Texarkana, Ar

• Managed the daily operations of the warehouse and shipping department with 80,000 sqft of floor space, 4 docks and over 20,000 unique product SKUs.• Supervised team of (20-30) personnel consisting of receiving clerks, inventory specialists, order pickers, and shipping clerks.• Utilized UPS, Fed Ex, USPS, and numerous LTL freight carriers for 3PL. • Engaged in the typical responsibilities of a manager requiring planning, organizing, evaluating, delegating, training and new hires. • Respond to customers' or shippers' questions and complaints regarding storage and distribution services.• Created KPIs to control discrepancies, product damage, and resolve customer complaints.• Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate.• Track and trace goods while they are enroute to their destinations, expediting orders when necessary.• Arrange for necessary shipping customs documentation for international orders• Monitor inventory levels of products or materials in warehouses.• Negotiated with carriers, warehouse operators, or insurance company representatives for services and preferential rates.• Settled billing or freight claims and negotiated tariff rates with carrier representatives.

Nash, Tx

• Supervised activities of (60-80) personnel engaged in receiving, storing, and shipping products using WMS system. • Oversaw overnight shipping operations in warehouse with approx. 250,000 sqft of floor space, 31 docks, and fleet of 25 trucks for 2PL.• Reviewed invoices and nightly orders. Created tickets for order pickers. Consolidated BOLs into manifests for shipping.• Delegated shipments to order pickers based on ability, speed, and efficiency. Delegated packing, palletizing, order checking and loading to appropriate team members.• Did daily inspection of warehouse conditions, vehicle fleets, equipment and ordered testing, maintenance, repairs, or replacements when needed.• Examined products or materials to estimate quantities or weight and proper staging required for storage or transport.• Maintained monthly quota of minimal damages and discrepancies. • Maintained intercompany shipping department, facilitated transfer of product between branch locations as needed.• As Safety Officer conducted monthly, or more frequent, safety meetings. Enforced OSHA safety rules and regulations. Maintained an excellent safety record while working in positions that involved frequent exposure to hazardous working conditions.

Dequeen, Ar

• Installed hardware and software on both client and employee workstations• Utilized knowledge of IT infrastructure, security policies and procedures to maintain networked systems (LAN) that included routers, hubs, switches and servers. • Monitored operation of the network. • Worked independently, and as a team member, under normal supervision.

Ashdown, Ar

• Laid out, assembled, installed, and maintained fiberglass pipe systems, pipe supports, and related hydraulic and pneumatic equipment.• Read blueprints and used fabrication tools to design parts per customer requirements. • Followed all safety rules, regulations, and wore all protective clothing and equipment necessary for jobs performing. • Worked independently, and as a team member, under normal supervision.

Aas, Computer Information Systems, Journalism

Activities and Societies: Journalism Club

Education record

Activities and Societies: Who's Who Among American High School Students 1997-1998, FFA, FBLA