Krissa Halcomb Email & Phone Number

Mentor, Ohio, United States

Mentor, Ohio, United States

Cleveland, Ohio

· Updated supervisors and users within support tickets by recording status· Answered questions via phone and email so that issues were remedied in a timely manner.· Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.· Resolved escalated customer issues quickly to drive client retention.· Maintained 99% satisfaction rating with customers by providing exceptional service and support.· Documented calls and caller information in ServiceNow software.· Delivered excellent customer service with positive and professional attitude.· Managed quality communication, customer support and product representation for each client.· Built customer confidence by actively listening to concerns and giving appropriate feedback.

Cleveland Clinic- Cleveland, Oh

03/2016 –10/2016OPERATIONS COORDINATOR, CLEVELAND CLINIC• Answered incoming phone calls and sorted, distributed and sent mail correspondence.• Facilitated day-to-day operations, including scheduling, training, and public relations. • Drove customer feedback to deliver information to management for corrective action.• Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.• Organized files, developed spreadsheets, faxed reports and scanned documents.10/2014 – 03/2016SUPERVISOR, CLEVELAND CLINIC• Ensured that employees were adequately trained on processes and equipment use.• Fostered relationships with patients to enhance patient satisfaction.• Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.• Trained, mentored, and motivated culinary personnel to maximize team productivity.• Developed and oversaw strategies for improving operational efficiency and accuracy. • Monitored kitchen staff to ensure they were meeting company expectations of taste, speed and presentation.• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.07/2014 – 10/2014SERVER/COOK, CLEVELAND CLINIC• Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.• Kept work areas, utensils and pans cleaned and sanitized.• Received food orders from patients and families and explained offerings.• Distributed supplies, utensils and portable equipment.• Delivered entrees to patients and made sure each received the correct menu items.• Coached newly hired employees to train them on the process flow and safety procedures.