At CWK Consulting, we are your brand's command center.We provide an ecosystem for growth.Content + Funnels + Community. Our flywheel method.We believe in ☝🏽 simple philosophy: Your business grows to the capacity that you grow.Bridging the gap between where you are and where you want to be in a way that feels fun and aligned with who you already are. Our methods, systems, and frameworks are built around a holistic approach that puts the human first and builds the infrastructure that seamlessly connects with the right people making everything else flow. If you are interested in learning more about what we do ask us about our Experience Tour.

DAWA honors, celebrates, and empowers the essential work of community frontliners and creatives of color through direct financial support, and culturally relevant health-centered programming.

Rob Dial is a motivational speaker with over 2 Billion views worldwide. He has a top 50 podcast in the world called The Mindset Mentor with over 1,000 + episodes.Our team produces 84 videos a month from 4 shoots.

Life Lessons of a Creative Entrepreneur, LACE for short is a podcast focused on dissecting the behind-the-scenes process of what it really takes to be an "overnight success". Creative Entrepreneurship is at the intersection of business and art.

Our team created a recap video of the process and vision for the award winning Be Well Murals.

The Good Vibes is a boutique video magazine. It promotes and highlights creatives.

Paving the way for efficient content creation and distribution for local small business owners.

Founder and operator of socially aware clothing brand. With the intention to share stories through fashion and bring community together through awareness campaigns.

Responsibilities· Handle day-to-day reactive issues with customers' email and phone.· Complete assigned tasks and responsibilities in a timely and efficient manner· Collaborate with other team members to achieve business goals and contribute to initiatives to help improve team performance and processes.· Meet and exceed the turnaround time and quality of delivery as per the specified target, have an eye for details.· Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.· Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)· Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes· Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution.· Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy.· Share timely findings with the Account Manager and key stakeholder.· Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution.· At times, use negotiation and influence to advocate on behalf of eBay and/or the customer.· Summarize and provide customer feedback to management.· Handing escalation and complicated cases.· Identify process gaps and share insights/process improvement which is helpful for seller/buyer.· Research information using available resources to satisfy customer inquiries.

As a video production intern my responsibilities included a wide range of duties. From maintaining a 600 sq ft studio, assisting on big scale shoots, video editing, script breakdown, and much more...It was an amazing opportunity to work for this company.

• Ability to prioritize, analyze data and Identify trends and formulate recommendations for improvements to internal processes. • Work independently with periodic general guidance from manager. • Expert on customer experience and business policies, processes and products.• Lead and mentor less experienced peers and agents.• Analyze trade-offs between customer/company needs, and advocates for change.• Handle customer escalations in a constructive and effective manner.• Led Recognition program on a project basis.• Assist with training new hire classes.• Assist with interview process.• Manages mid-size team of agents.• Provide coaching.• Handle monthly one on one and monthly quality audits.• Manage and create scheduling for leadership tasks. • Created and implemented processes various processes.• Innovative thinking to ensure agent development

• Support travelers, owners, and property managers by providing excellent service via phone and e-mail contacts, and/or through completing work on behalf of customers in their administrative tools.• Stay up-to-date on product changes in order to provide accurate and thorough support.• Advocate for customer needs by suggesting customer experience improvements.• Effectively deal with job stress and upset customers.• Meet appropriate productivity and quality levels in support of world-class service standards.• Build positive rapport and communicate appropriately with different personality types• Apply the proper service etiquette to satisfy various customer situations• Assist with process and knowledge base documentation as needed to help further the team’s overall knowledge in support of customers.• Handle Spanish calls per business needs while maintaining personal metrics.

• Knowledge of applicable utility service laws, rules and regulations.• Respond to customer requests and channel concerns as appropriate in order to mitigate issues and avoid escalation to the next level. • Identify, research, and resolve customer issues to ensure quality customer problem resolution.• Ensure inquiries are resolved in a timely manner through effective follow-up.• Ensure reports and logs are thoroughly completed and data is analyzed.• Investigate, audit and research billing issues.• Analyze, document and alert the supervisor of trends in customer calls in order to measure performance.• Provide service to approximately 800,000 Customers• Enroll Customers in Programs offered by the City of Austin Utilities such as Auto Pay/ Budget.• Process all orders that are requested via the Online Customer Care Portal; Start/Stop/Transfer of Services. • Merge records to assure online access.• Ensure that all orders / requests are completed in an efficient and timely manner.