User Experience Program Manager
CurrentLaunched Experience IT program for 40,000 State of Minnesota Executive Branch employees. Lead user experience and adoption efforts for enterprise technologies such as Microsoft 365 (Windows 10, Office 365 ProPlus, Teams, SharePoint, OneDrive, other M365 applications), including usability testing, design and delivery of user experience and adoption strategies for champions, early adopters, and end users. In response to the COVID-19 pandemic, hosted over 200 instructor-led training and office hours with 13,500 attendees from 3/2020 - 3/2021, grew Champions Team from initial several hundred-person pilot to 2,400 state employee tech enthusiasts, and launched Learning Pathways with just-in-time learning resources with over 50K visits in Q1 2021. As a 1-person team, leverage vendor relationships and partner with subject matter experts across state agencies to connect employees with the learning resources they need to be successful working from anywhere.