Krissel Arbis Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

The Dorian Autograph Collection and Courtyard by Marriott Calgary Downtown

Alberta, Canada

Ontario, Canada

Toronto, Ontario, Canada

Pantages Hotel Downtown Toronto company mantra is “You Matter” and it is always important to all team members that we make our guests feel welcome. As a Guest Services Agent, my primary responsibility is to provide our hotel guests with a positive first and last impression, as well as providing them with exceptional service. Part of our Duties and Responsibilities are: - Assisting guests through the arrival and departure experience - Acting as a concierge by providing recommendations and catering own style to best serve the guest in their experience- Above all, Guest Service Agent’s service is friendly, genuine, and thoughtful, with a focus on creating exceptional experience that fosters loyaltyIn addition, I will be able to illustrate the ability and drive to live the corporate culture, personifying it in daily interactions with both guests and team members; Be an engaging team member who is highly inclusive, inspiring and able to relate to all levels; Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.Pantages Hotel is located in the heart of Toronto and is busy everyday as we work in a fast paced environment using this system with the estimated arrivals and departures per day. Property Management Software: MaestroEstimated Arrivals per day: 60 arrivals Estimated Departure per day: 40 departures

Manila, National Capital Region, Philippines

• Handled 3 brands under All Value Group with a total of 24 branches namely: Boston Chicken, Chicken Deli, and All American • Overseeing and handling day-to-day operations of each branch• Opened 3 branches of Boston Chicken and 2 branches of Chicken Deli •Involved in all functions of store operations from sales strategies, store inventory, and manpower management. I am also responsible for hiring and interviewing employees, requesting of budget, and coordinating with the marketing team regarding in-store collaterals and social media postings. • Furthermore, I create report analysis and presentations as well as coordinating with other departments to provide necessary reports.

Seaside Blvd. Corner J.W. Diokno Blvd Mall Of Aisa

As an Experience Specialist at TRYP by Wyndham Mall of Asia, we start off by receiving guests at the front desk with a greeting, followed by welcoming them until the check-in and check-out process using the property management system namely, Symphony 2.1. We expect 40 to 60 arrivals per day depending on the season and 50 to 60 departures per day. Part of the check-in and check-out process is we prepare and collects payment settlements such as cash, credit card, debit card, gift certificate, and posting of approved bank deposit as we do handle cash float of PHP 10,000 for all transactions with our guests. Along with this, we also assist our guests to make room reservations through phone calls, emails, and other third-party websites. Most importantly, solving guest complaints and making sure that I am going an extra mile, so their stay with us would be worthwhile! Achievements: 1) Continuous Service Recognition in TripAdvisor

United States

As an In-Room Dining Server at Montage Palmetto Bluff in the United States, I have learned to use the hotel’s property management software which is Opera and Micros to take our guest's orders via phone call, and put it in the system and have their orders prepared in the kitchen. Once all orders are prepared, part of our duties and responsibilities are: - Preparing orders- Arranging trays- Delivering items to guest rooms- Collecting of payments via signing the receipt of the orders - The side works: Polishing of glasses, silverwares, and plates As Montage Palmetto Bluff is a 20,000-acre resort, I have also learned to drive a golf cart when delivering food items to our guests in an attentive and efficient manner, while still providing excellent quality service. Achievements: 1) Good Commendation from all superiors I worked with.

Diploma, Hospitality Operations Management

I am currently enrolled in my first semester at Centennial College with a post-graduate degree in Hospitality Operations Management.

Bachelor Of Science In Hotel Restaurant And Institution Management, Major In Tourism And Travel Services Management, 3.621

•Graduated with one of the highest GPA of 3.621 • Became the President in one of the organization in campus • Consistent Dean's Lister.