This role involved facilities management, sales support administration, and project management.I oversaw the day to day management of the office building including booking regular maintenance and arranging repairs. This also involved replenishment of office consumables.As sales support administrator, I supported several directors and sales managers with their administrative tasks, such as expenses, travel and accommodation bookings. I also managed an internal sales incentive… Show more This role involved facilities management, sales support administration, and project management.I oversaw the day to day management of the office building including booking regular maintenance and arranging repairs. This also involved replenishment of office consumables.As sales support administrator, I supported several directors and sales managers with their administrative tasks, such as expenses, travel and accommodation bookings. I also managed an internal sales incentive scheme, designing my own database and processes for this, achieving an excellent result all around.During my time there I also organised and managed several phases of office refurbishment, including team relocations, and all aspects of IT infrastructure change alongside head office IT staff. At the same time, I implemented a new clocking-in system which linked to the building security and access passes.Other ad hoc duties included reception cover and covering for the MD's PA, as well as inductions and training of new staff. Show less

This role was a combination of scheduling manager, office manager and customer services manager whilst also supporting the contract manager with responsive supervisor duties. I was manager to the team of schedulers, including process guidance, prioritisation, performance management and team morale. As the office manager, I liaised with head office regarding HR and IT issues as well as completing wages, HR forms, invoice queries, supplier management and any other adhoc duties. The… Show more This role was a combination of scheduling manager, office manager and customer services manager whilst also supporting the contract manager with responsive supervisor duties. I was manager to the team of schedulers, including process guidance, prioritisation, performance management and team morale. As the office manager, I liaised with head office regarding HR and IT issues as well as completing wages, HR forms, invoice queries, supplier management and any other adhoc duties. The customer services manager part of this role involved frequent contact with the client at the highest levels to resolve any issues and complaints. I also worked with the client to improve and maintain our high levels of communication and good working relationship. As there was no responsive supervisor during my time in this role, I also took on many of the tasks related to responsive management, such as being first point of escalation to our operatives, out of hours management, as well as technical and contractual guidance. I was the main support to the contract manager and stepped in to cover for her when she was out of the office, including any issues with company vehicles, secondary escalations and working directly with the regional operations manager. Show less

This role encompassed a wide variety of responsibilities, with the core purpose of supporting key colleagues, suppliers and clients to allow the smooth delivery of contracts. The main responsibilities were: document control, plant and labour hire, invoices, weekly reporting, processing of labour timesheets, processing credit checks, scheduling and booking site deliveries, colleague shift scheduling, issuing subcontract orders, compiling operation and maintenance manuals, documentation of… Show more This role encompassed a wide variety of responsibilities, with the core purpose of supporting key colleagues, suppliers and clients to allow the smooth delivery of contracts. The main responsibilities were: document control, plant and labour hire, invoices, weekly reporting, processing of labour timesheets, processing credit checks, scheduling and booking site deliveries, colleague shift scheduling, issuing subcontract orders, compiling operation and maintenance manuals, documentation of administrative processes, reception duties, first point of contact for queries from clients, suppliers and on-site colleagues. Show less

Assessing individual and group quality, as well as developing and implementing improvement plans.

Supporting Google customers with hardware, wallet and shopping issues.

I worked as part of a team in order to further this youth development organisation, including administration, networking, training, counselling and many more different areas.

I worked part time as a restaurant waitress, with occasional hours behind the bar and in the convention centre as a banquet waitress.

Food and beverage service, including large group bookings.