Krista Allen Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Position Summary: The Executive Administrative Assistant is responsible for assisting the Vice President of Research & Development with all administrative-related tasks for the business needs. These tasks may include but are not limited to scheduling, managing the time clock system, posting, and running payments, and handling email correspondence and follow-up with sales agents. I also support the Sales Assistant team with prior Transfer Liaison & Sales Assistant duties/responsibilities. In addition, the Executive Assistant will work alongside other team members to create, update and maintain requested sales reports and provide additional administrative support to other departments as needed.Responsibilities/Duties: Work alongside the Vice President of Research & Development to provide administrative support for thebusiness along with supporting the Sales Teamneeds Manage and review payroll management system, including department scheduling Assist Sales Customer Support and sales agents with escalated clients as needed Run and post payments  Work with other department administrative assistants & management teams to provide support whereneeded Maintain confidentiality of all personnel and compensation-related issues Complete all required sales reports Meet weekly and monthly sales quotas/goals Complete follow-up phone calls to presale & post-sale clients who require assistance or an update ontheir closing and transfer Make follow-up phone calls to post-sale clients on acquired inventory when documents have not beenreceived by the title company Solution selling and education of customers on services Input all trade-in agreements into the database when received from vendor Maintain lead tracking database and complete all required data entry of client information Correspond with customers in a professional manner via email and telephone Any additional duties that may be assigned to meet business needs.

Orlando, Florida Area

In addition to all regular Transfer Liaison duties: The Transfer Liaison Team Lead is responsible for the training of all new and existing Transfer Liaison team members. The Team Lead also assists the VP of Research & Development in monitoring the team’s productivity level to ensure that department performance goals are met and that proper protocol is followed.Responsibilities/Duties:• Support the Retention Sales Team & VP with daily business needs• Support Transfer Liaisons and monitor progress and productivity daily • Train new team members on leadtracking database and lead flow process • Monitor transfer liaison's buckets daily to and ensure that they are using the proper verbiage and sending out proper emails. • Monitor and disperse TRM Sheets and Certifications as they come in and disperse accordingly. • Monitor liaison's call log to ensure that they are making the proper amount of calls daily when new programs are launched.

Orlando, Florida Area

Position Summary: The Transfer Liaison is responsible for assisting the sales agents by addressing the needs of clients. The Transfer Liaison educates the client on the Company and the services that we provide with regard to the transfer or resale of their timeshare. In addition, this position will be responsible for inputting all client information in to the leadtracking datatbase once received from vendors. The main objective for the Transfer Liaison is to ensure that all client documentation is accurately completed and returned as well as to address any pre and/or post-sale client concerns to ensure that the transaction is completed successfully.Responsibilities/Duties:• Support the Retention Sales Team & Vice President of Operations with daily business needs• Complete follow-up phone calls to presale & post-sale clients who require assistance or an update on their closing and transfer• Make follow-up phone calls to post-sale clients on acquired inventory when documents have not been received by the title company• Solution selling and education of customers on services • Input all trade-in agreements into TRM Database when received from vendor• Maintain lead tracking database and complete all required data entry of client information. • Correspond with customers in a professional manner via email and telephone.• Meet weekly and monthly department expectations• Continue high level industry knowledge.• Regular and consistent attendance• Any additional duties that may be assigned to meet business needs.Key Skills/Qualifications:• Highly motivated, self-starter, positive attitude• Strong internet and computer software skills• Capability to overcome objections• Exceptional negotiating skills• Proven customer service skills• Proper note taking abilities• Ability to effectively manage time while a work• Ability to execute and facilitate the needs of Upper Management

Orlando, Florida Area

• Handle new leads that come in on TCS website that is interested in our services • Schedule follow up calls and emails with the potential clients (new leads)• Maintain lead tracking database• Set up new files • Process all files in a timely manner • Work with a sense of urgency and accuracy • Respond to voicemails and emails within 24 hours of receipt• Handle cases within 24 hours of receipt • Respond with status on incoming emails • Contact customers for miscellaneous documents • Maintain consistent follow-ups and updates with all parties (buyers, vendors, sales team, TBS support)• Address, resolve and communicate to all parties as issues arise. Communication consist of both phone call and an email to the appropriate parties. Maintain consistent follow up with all appropriate parties until issue is resolved satisfactorily through emails and phone calls• Perform miscellaneous task to meet the needs of the job/other duties may be assigned to support other departments• Responsible to seek additional work in the absences of my primary task when volume is low • Review file for accuracy and quality check all documents to ensure they meet resort requirements• Notifying the resort via mail, email, or fax of the transfer of ownership; providing the resort all required documents (recorded deed;lease; Limited Power of Attorney, etc)• Call the resort to follow up on resort notification - to confirm transfer of ownership is completed at the resort end and their records reflect the new owner

Orlando, Florida Area

• Make outbound calls to warm leads that inquired on how to get out of their timeshare• Schedule follow up calls for clients for more convenient time and always follow up• Maintained lead tracking database • Transfer qualified leads to closers

Orlando, Florida Area

•Receive inbound calls from customers who opted to transfer over from non-HGV marketing partners to Inbound Telemarketing Department to hear about HGV promotions to sell a marketing package for a discounted mini-vacation at one of Hilton's resorts. •Recognized as Rookie of the Month for November only 4 weeks out of training for averaging 7% conversion.

• Responsible for booking travel arrangements• Ensure the highest level of professionalism and customer service with timeshare owners• Demonstrate a drive for excellence in serving customers to the best of my ability• Create a positive work environment by maintaining highest level of ethics and integrity consistent with standards and Wyndham Vacation Ownership values• Able to navigate multiple computer systems and show proficiency with Microsoft Office programs• Proficient with Apollo travel program, have experience with Mainframe and Payment Gateway.• Able to prioritize, multiple task, have sense of urgency to complete tasks while being detail-oriented and professional• Possess drive/initiative to complete task on a timely basis and adhere to schedule• Consistent recognition for a job well done from my supervisor and manager• Received Certificate of Achievement for New Hire Club Wyndham Travel Counselor• Received Certificate of Appreciation for Side by Side Counselor• Received Count On Me, which is recognitions of a job well done

Orlando, Florida Area

• Perform various clerical duties to keep office running efficiently • Open, sort, and distribute incoming mail; collects/stamps outgoing mail, delivers messages• Organize office operations and procedures such as word processing, light bookkeeping, preparation of payroll, filing, requisition of supplies, and other clerical services• Manage accounts receivable and payable• Prepared paperwork and application for the Minority and Women-owned Business Enterprise• Record maintenance, invoice, generation of reports and securing of cash deposits

Orlando, Florida Area

• Point of sale experience with consistent customer interaction with accuracy and quickness• Process customer sales transactions and all types of payment by operating cash register• Assist customers if they needed further assistance finding something• Signed up customers for financing options with the Babies R Us Credit Card• During Toys for Tots, I raised over eight hundred dollars in one month• Recognized for Best of the Best (BOB) in November which is like employee of the month

Orlando, Florida Area

• Served customers, answered phones, took orders, collected personal information, served orders• Assisted to the customers’ needs

Orlando, Florida Area

• Attained prospects for future customers• Arranged appointments for confirmed customers who wanted work done• Collect personal information from customers

• Served customers, answered phones, took orders, collected personal information, served orders• Assisted to the customers’ needs• Consistent recognition for a job well done from my manager and district manager

Education record

Education record

Activities and Societies: Basketball 2002