Worked in a High Volume Inbound Call Center while supporting 3 separate entities within one parent company, Forever Companies [ www.DiamondNexus.com ; www.1215diamonds.com ; www.ForeverArtisans.com ] Working with customers via Phone, Live Chat and Email via Salesforce; Custom design process starter; With consistent communications with all of Operations to create fans instead of customers; Created best customer Omni-Channel experiences ; High Sales Goals achievements; Became GIA certified with continued learnings within the company to have the best information on Jewelry Sales, Custom has Design and Lab Grown Diamonds and Lab- Created Diamond Alternatives.

Worked within the company creating customer experiences that were top notch. Educated myself through company trainings to ensure solid Bridal, Fashion and Everyday Jewelry Sales to create return customers and build clientele.Succeeded at Million Dollar Diamond Shows, Levian Shows and our VIP Events company wide.Maintained Sales to meet sales quota in high volume settings.Became DCA Certified within 6 months of employment.Achieved promotion within 8 months of employment to Assistant Manager of Kay Jewelers in Racine WI.Took Management Courses to continue Growth