Krista C. Email & Phone Number

San Diego, Ca, Us

Supported the Business Intelligence (BI) team across a variety of data-driven and operational projects, ensuring alignment with organizational goals.Led initiatives to streamline internal processes, manage process change, and implement improvement rollouts for enhanced operational efficiency.Developed and maintained operational metrics, policies, procedures, and documentation to support ongoing business intelligence projects.Managed multiple projects focused on achieving team goals, process optimization, and integrating technical changes within the organization.Planned, monitored, and administered projects to ensure stakeholder satisfaction by delivering on time, within scope, and within budget.Collaborated with team managers in resource planning and maintained the team project calendar for accurate scheduling and task prioritization.Assisted the BI Project Manager in managing the team’s task management platform (Smartsheet), ensuring tasks were properly tracked and completed on schedule.Partnered closely with Analysts and Stakeholders to gather business requirements, ensuring all project needs were fully understood and met.Prepared detailed recommendations to manage scope, timeline, and budget, and conducted negotiations with client sponsors for any necessary adjustments.Worked closely with cross-functional team members to identify and clear blockers, ensuring smooth project execution.Scheduled and facilitated client status meetings, preparing agendas, documenting notes, and coordinating follow-up actions to keep projects on track.

New York, Us

Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws in backend codingDesigned plans to improve operations and suggested changes to systems for the overall organizationWrote and edited high-quality content and visually impactful programs under deadline pressure with an exciting, captivating and authentic approach

Southern Pines, North Carolina, Us

Provided detailed reporting to C Suite during seed and series A funding round for complianceHelped to build sales content and re sources for new hires to use for education and to drive successful onboardingCreated and Owned Knowledge base that detailed Sales operations and SOPs, which allowed for repeatable processes, resources, and frameworks for future onboardingMapping sales processes, creating automation around them within HubSpot, and permissions and setting up user rolesOwned sending domain issue and strategized optimization of secondary domainDeveloped and ensured accountability of sales commission plansResearched, analyzed, and revised customer journey from pre-sales to post-sales managementIdentified and analyzed project risks and developed mitigation strategies.

Southern Pines, North Carolina, Us

Increased revenue from 800K to 11M in one calendar yearCollaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reportingLeveraged Hubspot to generate reports and analytics related to sales activities and revenue dataCross-trained to support other teams to meet operational needs and team deadlinesInteracted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructionsVolunteered to help with special projects of varying degrees of complexityPerformed research to collect and record industry dataEnabled sales operations to run smoothly through effective management of department's workflows and processes.

Southern Pines, North Carolina, Us

Business Development representative helping gain new business ina mostly B2B environment.

Southern Pines, North Carolina, Us

Processed files through AutoCad on PRN basis

Nashville, Tennessee, Us

Helped large volume of customer emails and chats every day with a positive attitude and focus on customer satisfactionResolved concerns with products or services to help with retention and drive salesMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concernsInformed customers about special promotions and provided detailed information for various productsDeveloped and actualized customer service initiatives to decrease wait times.

Grand Rapids, Michigan, Us

Coached team members in techniques necessary to complete job tasksTrained new team members by relaying information on company procedures and safety requirementsWorked on different stations to provide optimal coverage and meet production goalsEvaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skillsDeveloped and implemented curriculum for ages 0-12 years of age