Krista Epperson Email & Phone Number

Cleveland, Oh, Us

United States

BCD Meetings & Events, Chicago, IL (Remote)Program Manager/Ground Transportation Manager 2022 — PresentEnsure accurate data management and seamless tracking of attendee information and transportation needs by coordinating pre-event logistics with exceptional Excel skills. Improve client satisfaction and align services with event goals by providing strategic consultation to clients on ground transportation processes. Enhance communication flow and ensure comprehensive understanding of transportation logistics by facilitating productive pre-event kick-off calls with stakeholders. Optimize resource allocation and enhance event efficiency by categorizing attendee types and managing diverse transportation requirements concurrently. Foster collaborative partnerships and ensured smooth execution of logistics by serving as a pivotal liaison between Event Planners, Corporate Travel, Corporate Aviation, and vendors. Deliver exceptional customer service and maintain high satisfaction levels among event attendees and stakeholders by resolving issues independently with discretion and judgment.● Maintained precise attendee counts and minimized logistical discrepancies during events by managing manifests and cross-checking RSVPs and rooming lists.● Managed schedule changes and minimized disruptions by maintaining a professional presence while liaising with Executive Admins and corporate aviation.● Ensured smooth transportation operations for executives and timely vehicle preparations during events by demonstrating strong onsite management.● Enhanced overall event experience by directing executives to designated vehicle staging areas and providing seamless transportation solutions.Leveraged strong geographical knowledge and logistical expertise to expertly manage complex travel itineraries for domestic and international events.

Mentor, Ohio, United States

Coordinated delivery of booth services as outlined in client presentations overseen by account executives. Spearheaded all phases of service projects from inception to successful execution. Developed detailed estimates and proposals to meet budgetary requirements and ensure comprehensive service delivery. Facilitated seamless communication between internal teams and external stakeholders. Conducted thorough audits of post-show account summaries and prepare client invoices, including reconciling corporate credit card transactions. Assisted account executives/ account managers with meeting planning, conference calls, and travel arrangements for field supervisors. On-site travel to oversee vendor deliveries, manage setups, and provide support as required, ensuring all products are delivered and setups are executed smoothly. Traveled on-site as part of the largest team to oversee vendor deliveries, confirm the availability of our products, coordinate setups, and provide hands-on assistance as required. Maintained comprehensive records of all show-related services to facilitate historical review and performance comparison.● Achieved profitability goals by overseeing the multi-million-dollar estimating process for projects, ensuring accurate budgeting and cost control.● Managed claims for shortages, damage, and loss with freight carriers, general contractors, and labor vendors. ● Devised effective strategies for identifying and resolving show service-related issues such as labor delays, order errors, invoice discrepancies, and freight issues, thereby minimizing operational disruptions.● Exceeded profit margin expectations by a minimum of 3-5% for each tradeshow managed, demonstrating strong financial management and operational efficiency.

Mentor, Ohio, United States

Calculated figures including discounts, percentage allocations, and credits, while also initiating and managing new client accounts. Verified transaction details for accuracy, confirming funds received and maintaining comprehensive account balances. Play an integral role in ensuring data integrity and accuracy in processing, validating, and transmitting weekly, semi-monthly, and sales payrolls. Managed scheduling for over 50 transportation employees, coordinating daily activities based on customer needs, peak hours, and alternative routes.● Secured and managed critical delivery authorizations and pickup documentation, ensuring seamless logistical operations.● Processed an impressive average of 5,000 invoices monthly, optimizing financial operations for a large-scale organization.● Cultivated strong customer loyalty by personally addressing and resolving product issues, fostering lasting client relationships.● Earned prestigious recognition as "Employee of the Year" by Limo Digest Magazine for exceptional performance and dedication.● Led a transformative initiative resulting in a remarkable 600% sales increase, driving significant company growth and success.

Ge Lighting Institute

Administered payroll and timekeeping systems with precision, ensuring accurate employee compensation and attendance records. Collaborated with HR business partners to facilitate annual talent reviews, highlighting team strengths and fostering strategic workforce planning. Oversaw operations at a training center, managing billing and negotiating contracts to maintain competitive rates and client satisfaction. Provided strategic counsel to business stakeholders in collaboration with the travel owner, contributing to informed decision-making. Managed vendor relationships across ground transportation, rail services, and corporate housing categories within a specified region. ● Achieved substantial cost reductions in venue selections, significantly optimizing expense management.● Identified and implemented new service improvements and cost-saving opportunities, enhancing operational efficiency.● Orchestrated 8-10 meetings involving company CEOs, ensuring effective communication and strategic alignment.● Managed comprehensive travel arrangements, including airline reservations, hotels, and transportation, streamlining logistics for organizational efficiency.● Reduced company and customer costs through effective contract negotiations with external providers.● Exceeded revenue goals for four consecutive quarters by 3-4%, while managing vendor expenses and maintaining stable pricing without increases throughout tenure.