 Manage logistics and staff for inline skating events and lessons. Teach inline skating lessons to student of all ages and ability levels and coach inline speed skating teams including the Leukemia and Lymphoma Society’s Team in Training (TNT). Develop training plans and provided coaching to enable students to achieve their health and fitness goals. Event director for a national event, Skate of the Union®, that has been held since 1999.

 Developed curricula and manuals for the ICP and developed the NASPE Beginner Inline Skating Manual for teaching skating in schools.  Certifies inline skating instructors world-wide. 1997 International Inline Skating Association’s (IISA) Examiner of the Year.

Facilitated Swarm Innovation Training for Federal Government and corporate client cohorts.

Provide business operations and client support for delivering leadership and training curriculum.

Provide content creation, cohort facilitation and client support to ensure ROI and completion of Swarm Vision innovation training for federal government and commercial clients.

 Managed the daily operations and staff.  Created standard operating procedures related to hiring, training, HIPAA compliance, licensing and certification. Performed recruitment, hiring and managing full-time employees and independent contractors, including massage therapists, personal trainers and coaches. Serving as the voice of the customer, enabled customers to understand and achieve their goals. Tracked receivables, processed insurance claims, balanced books and processed bi-weekly payroll for staff. Set up network, managed PCI compliance (for processing credit card payments), maintained internal patient management portals, and managed and negotiated technical vendor relationships.  Managed CRM tools for patient communications, promotions and scheduling. Coordinated corporate positioning, visual branding and social media, and direct mail outreach.

Provided operations assistance and client management to connect families and educators to facilitate distance learning for children.

Managed daily operations and personnel.  Streamlined all aspects of the business, from initial implementation of a new client to hiring and managing staff. Managed employee hiring and orientation. Processed bi-weekly payroll and submission, and conducted bookkeeping, including client billing. Trained clients how to use inventory management software to increase sales.

Provided proactive technical and training consulting support for federal government agencies, including the Department of Defense, Department of Interior, Department of Transportation, Department of the Treasury, U.S. House of Representatives, Department of Justice, Department of Energy, Department of Health & Human Services, Department of Education and Department of State. Provided LAN, web server and workstation installation, implementation and troubleshooting support of courseware, learning management systems and software products. Created and provided technical product training to customers, employees and channel partners. Provided pre-sales support, including technical, consulting service scope and project definition, proposal development and client environment analysis. Provided direction and management of resources and third-party integration partners required to service each client. Consulted with clients on training methodology, consisting of requirements definition, program design, implementation and measurement. Developed and maintained support documentation, implementation tools, templates and methodologies using all Microsoft Office products. 2004 Federal Government Learning Consultant of the Year.

As part of the Call Detail Record Specifications & Design Team, served as liaison between internal and external Engineering teams to create design call detail record (CDR) specifications.  Wrote CDR processing rules and call scenario documents for CDR application system groups. Provided research, analysis, design and processing specifications for CWI services using Nortel DMS-250, DMS-300 switches. Designed, developed and maintained department intranet website to deliver all CDR documents and communications. Facilitated weekly technical meetings with internal business unit engineers.

Oversaw operations of 20 staff members, including full-time employees and subcontractors.  Managed operations, created curricula and trained, scheduled and managed staff. Implemented and maintained a management database using Microsoft Access. Directed sales, marketing, advertising, proposal writing. Conducted bookkeeping and payroll. Produced and directed inline skating events, lessons and seminars worldwide.

 Participated in all phases of software development using CSC’s digital system development methodology (DSDM), including requirements analysis, design, implementation, unit and integration testing, quality assurance, documentation and configuration management.  Provided on-site support at the U.S. Geological Survey (USGS) National Mapping Division (NMD), Department of Defense (DOD) and Defense Systems Support Organization (DSSO).